What kind of guarantees are offered for shoes bought online?

All of our shoes come with a 2-year guarantee against manufacturing defects.

The items offered on this website are selected from the Camper collection, with the same high standards of quality and guarantees that Camper offers on all its products.

Our Customer Service Department offers an after-sales service whose sole purpose is to find quick, efficient solutions to any problems you may have with our products.

If you have any questions Contact us

How can I cancel my order if I change my mind?

You can cancel your order at any time, provided it has not already been dispatched. Please bear in mind that orders placed from Monday to Friday before 13h CET will dispatch on the same day. All remaining orders will ship on the next business day after they are placed. Orders shipped to Canada are dispatched every Tuesday and Friday

To cancel an order, go to Your orders and enter the order number and the email address provided when you placed it. The system will display the details of that order, and if the Cancel option is visible you can click on it to cancel the order. Once you have cancelled the order, you will receive confirmation by email. If this option is not visible on the screen, it means that your order has already been dispatched and cannot be cancelled.

You can also contact our Customer Service Department to cancel an order. Contact us

If the order has already left our warehouse, it cannot be cancelled, but you can return it once it has been delivered.

Can I exchange my shoes for another size or model?

If you are not satisfied with your purchase for any reason (size, colour, etc.), you have 30 days in which to exchange it.

For more information on exchanges, please go to the following links:





Before requesting an exchange, make sure that your order meets these .

If you have any questions Contact us

How can I return a purchase?

If you make a purchase at a Camper store or on the website, the easiest thing is to visit a store in the same country where you bought the item/s.

Bear in mind that if you bought them at a Recamper store, you will need to go to that same store or any other Recamper store in the same country.

In any case, franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Switzerland.



If your purchase was made at Camper.com, you can also process an exchange via the website. Click for more information.

The e-shop does not accept returns from other stores.

If you have any questions Contact us

How can I exchange my shoes for a different size?

If you make a purchase at a Camper store or on the website, the easiest thing is to visit a store in the same country where you bought the item/s.

Bear in mind that if you bought them at a Recamper store, you will need to go to that same store or any other Recamper store in the same country.

In any case, franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Switzerland.



If your purchase was made at Camper.com, you can also process an exchange via the website. Click for more information.

The e-shop does not accept returns from other stores.

If you have any questions Contact us

What should I do if the shoes I bought at a store has a manufacturing defect?

Can I repair my Camper shoes?

Unfortunately, we do not have a shoe repair service.

If you think that your shoes have a manufacturing defect, please Contact us.

Remember that our shoes come with a 2-year guarantee against manufacturing defects.

When will I get my refund if I return an order online?

If you return a purchase online via the website, we will examine the merchandise and the reasons you have given for returning it when we receive the returned order.

Once we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) from the date on which the returned order was delivered to our warehouse.

Funds will be refunded by the same payment method used to make the original purchase. It should be reflected in your account 5-10 business days after it is processed depending on your bank or credit card's policies.

Devolucion de pedidos pagados por deposito bancario o transferencia bancaria

Return orders paid by bank deposit or bank transfer

Devolucion de pedidos pagados por contra reembolso, transferencia bancaria, giropay o mistercash

If you choose to return an online purchase via the website that was originally paid by COD, wire transfer, GiroPay or Mister Cash, we will need you to provide your IBAN, SWIFT code or BIC number in order to process the refund.

If this is your case, please Contact us.

Can I exchange or return an item purchased with a promotional code?

Any purchase made using a promotional code is still eligible for all Camper guarantees.

If you choose to return an item and ask for a refund, you will be refunded the applicable amount using your original form of payment.

Camper is under no obligation to replace the promotional code used to purchase the returned item.

Can I exchange or return an item that was purchased during a special sale or promotion?

For items purchased during a special sale or promotion, exchanges and returns are only accepted for products with manufacturing defects.

Can't find what you're looking for?

Contact us