COVID-19 services information – View Here
CAMPER OFFICIAL ONLINE STORE
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COVID-19 services information – View Here
CAMPER OFFICIAL ONLINE STORE
SUBSCRIBE AND ENJOY AN EXTRA 10% OFF LEARN MORE
We are actively working together with the competent authorities, as well as Facebook and Instagram, to report and shut down these fraudulent websites. However, here are some recommendations on how to guarantee that your purchase is being made through the official Camper e-shop:
1) Our official website is Camper.com (or m.camper.com for mobile users).
2) Our website URL begins with https, not http. You should also see a lock icon to the left of the URL, which guarantees user security for online purchases. All secure ecommerce websites should have this indicator.
3) If you believe that you have made a purchase through a fraudulent website, please get in contact with our Customer Service team (customercare@camper.com) and we will do our best to help you identify the legal steps that can be taken.
We offer several ways to make a purchase:
- Shop online on our website.
- Call us or chat with us. All we need is the reference number of the model (you will find it in 00000-000 format on the product page), the size, and the shipping and payment details to deliver your order. Contact us Contact us
- Visit one of our stores. Shop locator
If you prefer to make a purchase over the phone, please contact our Customer Service Department.
All we need is the model's reference number (It's an 8 to 10 digit number [e.g. 17665-011 or K100013-007] that is usually found inside the shoe, typically on the tongue or on one of the sides. On Camper.com it is at the end of the product page URL or below the Add to Bag button on the product page), the size you need, and the shipping and payment details to deliver your order. Contact us
If the model you want does not appear on the website, please contact us and provide us with the following:
- Your full name and contact telephone number
- The size and reference number of the model you would like (in 00000-000 format). If you don't know the number, provide as much information as possible: name of the line, color, etc.
We will do everything we can to find the model you want or one which is as similar as possible. Contact us
1. Make sure that the "SHIPPING TO" country located in the header bar at the top of the site is the same country where the order will be delivered. If not, you can easily change it by selecting your country from the list.
2. Select the product(s) you like, choose the size, and click ADD TO BAG. You can select a maximum of 5 items. You can also view the products in your bag at any time by clicking on the shopping bag icon in the top right corner.
3. When you are ready to complete your purchase, go to your shopping bag and click PURCHASE. Select your preferred shipping method and click CHECK OUT NOW to enter your delivery and payment details.
4. Fill in your shipping address and payment details. To confirm, review all of your details and click SUBMIT ORDER.
5. Once your order is confirmed you will see a purchase confirmation page with your order information. This information is also automatically sent to you via email.
We always try to show colors in a way that reflects their actual appearance. However, the perception of colors may vary depending on the lighting, the screen settings of your computer monitor, or other factors beyond our control.
If you have any questions about one of our models, please contact us. Contact us
Depending on the country, our prices are listed in euros, American dollars, Canadian dollars, Danish kroner, Swedish kronor, British pounds, Turkish lira, Mexican pesos, Chinese yuan, or Japanese yen.
The prices shown are always the retail prices, with all applicable taxes included, except in Canada, the United States, and Russia. In these countries, the tax is calculated once you have selected the state or region where your order will be sent.
Exchanges and Returns
You have 30 days to exchange or return your purchases. Learn more about our return policies at Return conditions.
Efficient and Friendly Customer Service
If you have a question, we will be glad to help you. Our customer service representatives speak multiple languages, including Spanish, English, German, French, Italian, Portuguese, Catalan, Turkish, Russian, and Japanese. You can get in touch by email, telephone, or live chat. If you have any questions, Contact us.
Payment Protection and Security
Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
We use the 3D Secure payment system, depending on the country and type of card. Learn more at Secure Payment
Trust Seals and Accreditations
Our website complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.
We offer various payment methods, depending on the country.
Select a country to see which payment methods are available:
If you have any questions, please Contact us
We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.
We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
If you choose to pay cash on delivery, you must confirm the order by following the steps indicated in the checkout process.
Your order will only be finalized once you have confirmed the purchase. Until then the selected items will not be set aside for you. Your order will be deleted from our system if you do not confirm it within 3 business days.
We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. The purchase amount will automatically be debited from your PayPal account. For more information about this payment service, visit www.paypal.com.
We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
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We use continental European sizes. If you are not familiar with this system, you can use the following conversion chart to find the right size:
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If you have any questions, please Contact us.
We do not make half sizes.
If you have any questions about the size of a particular model, please Contact us.
Shipping costs vary depending on the shipping method and the country to which they are being sent.
During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.
To see shipping options and costs, click here
Orders can be delivered to:
- Any address in any of the countries listed on our website, with the exception of P.O. boxes and addresses in remote or hard-to-reach locations. Check here the list of areas where we do not ship to
- Our Camper stores (excluding franchises) in any country where this service is offered. See the Store List
- We can also send your order to a Correo post office anywhere in Spain, excluding locations in the Canary Islands.
- DHL Packstation (Only in Germany)
Please remember that we do not send orders to P.O. boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address.
Please provide a contact phone number in case any problems arise at the time of delivery (wrong address, consignee not available at time of delivery, etc.).
Items purchased at Camper.com are normally shipped with DHL, UPS, or Correos.
We do not send orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address. Only in Germany is it possible to ship your order to a DHL Packstation.
If you would prefer to receive your package at a pick-up location, you can send the item(s) to one of our Camper stores in any country where this service is offered. Franchises are excluded. See the Store List We can also send your order to a Correos post office anywhere in Spain, excluding locations in the Canary Islands.
Estimated delivery times vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use.
If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day.
Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.*
We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
To see estimated delivery times, click here
We offer various delivery methods, depending on the country.
Select the country of delivery:
Remember that delivery times are approximate. At certain times we may waive the shipping costs. In such cases, this special offer will be advertised on our website or newsletters or indicated upon adding an item to the bag.
If you have any questions Contact us.
The shipping process begins as soon as you place an order. You can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.
Shipping process:
1. Preparing to Ship: We will begin preparing your order soon.
2. Shipment in Progress: We are currently preparing your order and plan to send it today.
3. Sent: Your order is on its way and will arrive soon.
4. Delivered: You have received your order. Enjoy your purchase.
The shipping process begins as soon as you place an order. You can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in the confirmation email.
Shipping process:
1. Preparing to Ship: We will begin preparing your order soon.
2. Shipment in Progress: We are currently preparing your order and plan to send it today.
3. Sent: Your order is on its way and will arrive soon.
4. Delivered to Store: Your order is at the store. Please collect it within 7 days.
5. Picked Up: You have picked up your order. Enjoy your purchase.
Orders are sent from Monday to Saturday,* excluding holidays, from:
Polígono Industrial Fondos de L’estació. Barcelona Sur 2C-2D
08792 La Granada del Penedés-Barcelona
Spain
Orders placed Monday to Friday before 1:00 pm CET will be shipped on the same day.
On Saturdays, orders placed before 11:30 am CET will be shipped on the same day.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
Yes, you can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.
When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.
If you have any questions Contact us.
All of our products come with a 2-year guarantee against manufacturing defects.
We also offer an after-sales service to find quick and efficient solutions to any problem you may have.
If you have any questions Contact us
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.
To cancel an order, go to Your Orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.
You can also contact us to cancel an order. Contact us
If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
If you are not satisfied with your purchase for any reason (size, color, etc.), you have 30 days to exchange.
For more information on exchanges, please go to the following links:
How can I exchange my purchase for a different size?
How can I exchange my shoes for a different model?
Before requesting an exchange, please make sure that your order meets these Return conditions.
If you have any questions Contact us.
If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s).
Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.
Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.
See the Store List
If your purchase was made at Camper.com, you can also process and return via the website. Click here for more information.
Our website does not accept returns of purchases made in physical stores.
If you have any questions Contact us.
If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s) to make an exchange.
Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.
Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.
See the Store List
If your purchase was made at Camper.com, you can also make an exchange via the website. Click here for more information.
Our website does not accept exchanges of purchases made in physical stores.
If you have any questions Contact us.
If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s).
Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.
Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.
See the Store List
If your purchase was made at Camper.com, you can also process and return via the website. Click here for more information.
Our website does not accept returns of purchases made in physical stores.
If you have any questions Contact us.
If you believe that your shoes have a manufacturing flaw, take them back to the store where you bought them, along with the receipt, and our store staff will inspect them.
If you are unable to return the purchase to the store, Contact us.
Remember that our shoes come with a 2-year guarantee against manufacturing defects.
Unfortunately, we do not have a shoe repair service.
If you think that your shoes have a manufacturing flaw, please Contact us.
Remember that our shoes come with a 2-year guarantee against manufacturing defects.
If you return an online purchase via our website, we will examine the returned merchandise and the reasons you have provided for the return.
Once we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) beginning from the date your return was received at our warehouse.
Funds will be refunded by the same payment method used to make the original purchase. Payments should arrive in your account 3 to 5 days after processing.
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If you choose to return an online purchase via our website that was originally paid by cash on delivery (COD), bank transfer, GiroPay, or Mister Cash, we will need you to provide your IBAN, SWIFT code, or BIC number in order to process the refund.
To process a return originally paid for by one of these methods, please Contact us.
Yes, you can follow the status of your return in the Your Orders section.
We will update the status and notify you via our website and by email:
- When you register a return
- When our warehouse receives the returned item(s)
- When the return has been processed
If you have any questions Contact us
In general, an item can only be returned if it meets the following conditions:
- The item has not been used (applies to both exchanges and returns)
- It has been less than 30 days since you received the item
- The item is still under the 2-year warranty if there is a manufacturing flaw
Online Returns:
In addition to the above requirements, the item must be returned in the same condition in which it was received. If you no longer have the original packaging, please replace it with packaging of similar size and capacity.
If all of these conditions have been met, we will refund the cost of your purchase, minus the initial and return shipping costs. If you paid cash on delivery, the additional shipping charges applied to this payment method will also be subtracted from the refund amount. If you are returning an item because of a manufacturing defect attributable to Camper, we will reimburse you for the return shipping costs.
We will process your refund within 10 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.
You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.
Only products purchased at Camper.com can be returned or exchanged via our website.
Any purchase made using a promotional code comes with all of our standard guarantees.
If you return a purchase, you will be refunded the applicable amount based on what you originally paid.
We are under no obligation to replace the promotional code used to purchase the returned item.
For items purchased during a special sale or promotion, exchanges and returns are only accepted for products with manufacturing defects.
To use a promo code, please enter it in the shopping bag before going to the checkout.
In Your Bag, you will see a field that says I Have a Promotional Code on the right side of the screen. Enter your code in this field and click Apply.
If the code is valid, a confirmation message will load and the relevant promotion will be modified.
If you decide not to use it, you can delete it by clicking Remove Promotion.
A promo code may not be accepted for the following reasons:
- You may not have clicked "Apply" after entering the code
- The code you entered may be incomplete or have a mistake
In these cases, if have not yet submitted your order, go back to "Your Bag," enter the code again, and click "Apply."
Other reasons your code may not work:
- Your promo code may have expired
- Your code may be limited to certain products or purchases which ship only to specific countries
In these cases, please check the expiration date and review the details of the promotion.
Promo codes cannot be applied to orders that have already been placed.
If you have any questions Contact us
Promo codes cannot be exchanged for money or credit, nor can they be applied to past orders.
Please note that for any promotional offer:
- Some products and countries may be excluded
- Promotional offers are valid for a limited time only and cannot be combined with other offers unless its Terms of Use state otherwise
- A promotional code may only be used once unless its Terms of Use state otherwise
- Codes may be valid at both Camper.com and in Camper stores if specifically indicated in the Terms of Use.
- Promo codes are not valid at franchise locations
Please refer to the details of the promotion for more offer-specific information.
Promo codes may be valid at Camper.com and in stores owned and operated by Camper, depending on the offer.
If so, this will be specified in the details of the promotion.
If you have any questions, please Contact us
6-month extended quality guarantee
Just for being registered, we'll add another 6 months to the standard 2-year quality guarantee for your orders.
10 more days to exchange and/or return your purchases
Just for being registered, you'll have an additional 10 days in which to exchange and/or return your purchases, on top of the standard 30 days we offer to unregistered customers.
Forget about receipts
If you make a purchase at one of our stores and register, you don't need a paper receipt. All you have to do to make an exchange or return at any store is identify yourself.
Plus, from the moment your purchase is confirmed, you will be able to download or print out the receipt from your account.
Fast, easy checkout
We save your shipping details to make the checkout process faster and easier.
Order status, history and management
View your past purchases and track the status of active orders. You can also manage your returns.
Exclusive offers
As a member, you have access to exclusive promotional offers. To receive all the latest news and products, don't forget to subscribe to our newsletter.
Registering is free
Registering and creating an account is free, and you can do it while placing an order. Creating an account does not automatically sign you up for the newsletter. You will not receive emails unless you decide to subscribe.
Offline purchase
In order to register for My Account at a Camper store, you need to provide your email address during checkout.
Once the purchase has been confirmed, we'll send you an email with a link to a form where you can complete your registration by creating a password and your profile.
Remember that you will only start reaping the benefits and perks of membership after you complete the registration process.
Online purchase
In order to register online, you need to create an account during the online purchase process or via the My Account link on the home page, providing an email address and a password.
When you confirm your purchase or registration on My Account, we'll send you a confirmation email.
Online purchase at a Camper store using an iPad
Yes, the process is the same as registering at Camper.com.
You can always access your account from Camper.com by entering the email and password you used to register.
You'll find the access link at the top of the web page and during the checkout process.
You can also sign in by clicking on here
If you're having trouble signing in to My Account, it may be because:
The email is incorrect:
Your email address must be entered in the following format: username@domain.com (or .net, .org, etc.). If you have more than one email account, make sure that you are using the right combination of email address and password for the account you're trying to access.
Also, if your device is programmed to automatically remember your email address, check that it is showing the right address.
The password is incorrect:
If you are sure that you typed your email address correctly, you may want to try resetting your password. Retrieve your password
Need more help? Click onContact us to contact us.
If you forgot your password
For security reasons we cannot provide your password, but we can help you to reset it.
Click on the Sign in link at the top of the home page.
Then click on Forgot your password?, enter your email address and click on Retrieve your password . We will send you an email asking you to set a new password.
The email confirming your new password may take a few minutes to reach your inbox. If you don't receive any confirmation message, check your spam folder.
Need more help? If you are unable to reset your password, click on Contact us to contact us.
If you want to change your current password
Sign in to My Account, go to My Profile and in the Personal data section click on Change password.
Set a new password and save the change. You'll receive an email confirming the change.
Need more help? If you are unable to reset your password, click on Contact us to contact us.
Passwords must contain at least 8 characters, whether letters or numbers
It's important to complete your My Account profile. This will make online shopping easier and help us tailor our communications to send the kind of information and offers that interest you.
To edit your profile, sign in to My Account at Camper.com, go to My profile and make any changes you want.
Sign in to My Account, go to My profile and click on the Shipping addresses section near the bottom of the page.
Edit the address details and save changes. Bear in mind that changes will only be applied starting with your next purchase.
Sign in to My Account, go to My profile and click on the Delete my account option near the bottom of the page.
Remember that if you deactivate your account, all of your information will be deleted, including saved items and current promotional offers.
Yes, as long as you use the link in the purchase confirmation email to access the order you want to manage.
If you do not have a purchase confirmation email, click on
No, you don't need to register and create an account in order to make a purchase at our e-shop.
You can shop as a guest user. However, if you think you might want to buy other products from our online store in the future, registering will make the checkout process faster and give you access to special benefits. Click here here to discover the benefits of registering.
A product can be customized only when it is specifically indicated. Customization will depend on the specific style. You can find all our customizable products under the Customize section on our homepage.
Camper One is our unique customization platform that allows you to choose your own colors, materials, and text for selected Camper products. Other selected styles offer the option of adding your own personal text.
Do not leave any part of the design blank or you won’t be able to save it.
The text must follow Camper’s guidelines. Camper reserves the right to reject any proposal.
Camper will reject any text containing:
- Swearing or inappropriate language.
- Offensive, violent, or discriminatory content.
- Any content that Camper does not wish to include on the product.
- Content that may infringe upon the commercial brand or author rights of third parties, including words, phrases, celebrities’ names, professional sports teams, and certain colors when combined with specific words or geographical regions.
We manufacture our customized products specifically for you, so unfortunately, we cannot accept cancellations. If you have any questions, please contact us Contact us
Customized products must always be paid before being manufactured and dispatched.
If you have any questions, please contact us Contact us
Customized products from Camper One will be delivered within 5 - 6 weeks. If you have any questions, please contact us Contact us
We manufacture our customized products just for you, so we do not accept exchanges or returns unless the product has a manufacturing defect.
If you need to return a customized order for quality reasons, please contact us Contact us
Yes, from the moment you place the order you can check the status by clicking on either ""Your Orders"" in the My Account section of our website or ""Order Tracking"" under Shopping on Camper.com.
Once the order is dispatched, you will receive a confirmation email with a tracking number so that you can track the status of your delivery.
Yes, as long as the specific conditions of that code indicate that it is valid for customized products.
Cookies are small text files that are stored on your hard disk. They do not take up much space and are automatically deleted when they expire.
Some cookies expire when your browsing session ends, while others are stored for a limited time.
There are several kinds of cookies. Some simply allow you to browse the website and view certain functions.
We use cookies to ensure that using our website is an easy, pleasant experience for you and to get an idea of what we can improve.
Different kinds of cookies help users to browse the website and use its basic functions. For example, certain cookies allow you to add and save products to Your Bag.
For more information, please see our Privacy Policy.
You can change your browser settings to delete cookies or prevent them from being stored without your consent.
The Help section in your browser should contain information about how to change your cookies settings.
Please note that any restrictions may affect our website's ability to function properly and may alter your user experience.
We at Camper are committed to accessibility, diversity, and inclusion and believe everyone should be able to shop online at Camper.com and access all of our websites and digital offerings. This accessibility webpage contains information about the standards and goals of the Camper websites as well as our other digital platforms in regard to current accessibility, ongoing programming to enhance accessibility, and future accessibility programming.
We entrust our best efforts to work toward ensuring full and equal enjoyment of our goods, services, facilities, privileges, advantages, and accommodations provided through our digital asset platforms for all low vision and vision-impaired patrons. We are currently in the process of updating the Camper website to substantial compliance with the Web Content Accessibility Guidelines 2.0.
We strive to make your online experience the best it can possibly be by listening to customers like you in order to identify areas that need improvement. We are always learning and will continue to work on improvements in performance, speed, and accessibility when looking toward the future of our digital platforms.
Do you have any questions regarding accessibility at Camper.com?
Get in touch with our Customer Service team by calling toll-free 877-562-0723 or send us a message at accessibility@camper.com
- You can purchase CAMPER gift cards in any CAMPER and RECAMPER stores, and now also on the web.
- The CAMPER gift card allows you to give your friends any amount you like by allowing them to purchase CAMPER products.
- This card is totally free and you will only pay the amount you want to give.
- CAMPER.com Gift Cards do not have an expiration date.
- The use of the CAMPER gift card, implies the acceptance of these general conditions.
- You can only use the card in the stores owned by CAMPER and in the country where you purchased it.
- The physical gift cards purchased in a Camper-owned store, can be used both online and in a Camper-owned store in the country of purchase.
- You may not exchange your Gift Card balance for cash or use your Gift Card balance to purchase another Gift Card.
- When redeemed, the unused balance will be retained for future purchases, but will not be redeemed or exchanged for cash.
- In case of return of the products purchased with the Card, CAMPER will not return the amount on the Card in the original form of payment, but will give you a gift card for the corresponding amount.
