Terms and conditions Camper E-shop
Opšti uslovi poslovanja Camper E-shop
Ovaj veb-sajt (www.camper.com) je u vlasništvu CAMPER S.L. i njime upravlja Fashion Company (ovde i u nastavku “CAMPER”, “mi”, „nama“, “naš”...), kompanija registrovana u skladu sa zakonima Republike Srbije, sa matičnim brojem 20435194.
Dispatch times are as follows:
Vreme isporuke je sledeće:
CAMPER (att. E-shop),
Polígono Industrial Fondos de L’estació
Barcelona Sur 2C-2D
08792 La Granada del Penedés
(Barcelona). Spain.
Magacin Milšped WH2+ GATE 67, Industrijska zona BB, Krnješevci.
This website (www.camper.com) is operated by Camper Atlantic Corp. (hereinafter "CAMPER", "we", "our", "us"), from its offices in New York, New York. Please review the following Terms and Conditions ("T&Cs"), which constitute the basic terms covering your use of our website and the purchase of products from our website, as well as any other rules on our website. Your use of our website constitutes your agreement to follow and be bound by these T&Cs. Please read these T&Cs carefully before placing any orders on this website. We recommend to keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. For certain campaigns, promotions or contests, additional terms and conditions may apply. Any action taken by you to participate in such a campaign, promotion or contest, will constitute your agreement to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and the Privacy Policy of Camper and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website's services. We only accept orders from those over 18.
CAMPER reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.
Ovaj veb-sajt (www.camper.com) je u vlasništvu CAMPER S.L. i njime upravlja Fashion Company (ovde i u nastavku “CAMPER”, “mi”, „nama“, “naš”...), kompanija registrovana u skladu sa zakonima Republike Srbije, sa matičnim brojem 20435194. Molimo vas da pročitate sledeće Uslove poslovanja, koji pokrivaju osnovne uslove korišćenja našeg veb-sajta i kupovine preko njega, kao i sva druga pravila koja važe na njemu. Korišćenje našeg veb-sajta predstavlja vaš pristanak da budete vezani ovim Uslovima korišćenja. Molimo vas da detaljno pročitate Uslove pre kupovine na našem veb-sajtu. Savetujemo da sačuvate kopiju Uslova za buduću upotrebu. Samim pristupanjem i korišćenjem ovog veb-sajta slažete se sa ovim Uslovima poslovanja, kao i svim potencijalnim izmenama. Za određene kampanje, promocije ili takmičenja, mogu biti primenjeni dodatni uslovi. Samo učestvovanje u bilo kojoj od navedenih akcija, predstavljaće vaš pristanak na relevantne uslove i odredbe koji se primenjuju na takvu kampanju, promociju ili takmičenje.
Posebno želimo da vam skrenemo pažnju na naše politike koje se odnose na uslove kupovine u okviru ovih Uslova poslovanja i Politike privatnosti. Ukoliko imate manje od 18 godina, u obavezi ste da obavestite vase roditelje ili staratelje o ovim Uslovima poslovanja i Politici privatnosti i oni moraju dati saglasnost za vase registrovanje i korišćenje vebsajta. Prihvatamo samo porudžbine osoba starijih od 18 godina.
CAMPER zadržava pravo da izmeni ili zameni deo, kao i ceo veb-sajt i informacije i sadržaj koji se na njemu nalazi, kao i ove Uslove poslovanja. Molimo vas da periodično proveravate ove Uslove za slučaj potencijalnih modifikacija.
To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. You are solely responsible for all activity which takes place in connection with your registration and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account at the following email address: customercare@camper.com Although we will not be liable for your losses caused by any unauthorized use of your account, you may be liable for our losses or the losses of others due to such unauthorized use.
Should any of your registration information change, please notify us immediately at the following e-mail address: customercare@camper.com You may also want to review our Privacy Policy. We may change registration requirements from time to time.
Kako biste koristili neke usluge ili funkcije koje su vam dostupne na ovom veb-sajtu, morate se prvo registrovati. Prilikom registracije od Vas se traži da pružite istinite, tačne, aktuelne i potpune informacije o sebi u svakom pogledu. Isključivo Vi ste odgovorni za sve aktivnosti koje se odvijaju u vezi sa Vašom registracijom i morate obezbediti lozinku Vašeg naloga. Morate nas odmah obavestiti o svakom kršenju bezbednosti ili neovlašćenom korišćenju vašeg naloga na sledećoj e-mail adresi: podrska.rs@fashionandfriends.com. Iako nećemo biti odgovorni za Vaše gubitke nastale zbog neovlašćenog korišćenja vašeg naloga, Vi možete biti odgovorni za naše gubitke ili gubitke drugih zbog takve neovlašćene upotrebe.
Ako se bilo koja od vaših informacija o registraciji promeni, molimo Vas da nas odmah obavestite na sledeću e-adresu: podrska.rs@fashionandfriends.com. Možda ćete takođe želeti da pregledate našu Politiku privatnosti. S vremena na vreme možemo promeniti zahteve za registraciju.
Eligibility to purchase
In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
By making an offer to purchase our products, you expressly authorize us to perform credit checks and, where CAMPER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.
Ispunjenost uslova za kupovinu
Da biste izvršili kupovinu putem ovog veb-sajta, od vas će se tražiti da navedete svoje lične podatke. Konkretno, kupci moraju navesti svoje pravo ime, broj telefona, e-mail adresu i druge tražene podatke kako je navedeno. Štaviše, prilikom naručivanja artikala od vas će se zahtevati da navedete podatke o plaćanju, a vi izjavljujete i garantujete da su detalji o plaćanju koje navedete prilikom naručivanja validni i tačni i potvrđujete da ste osoba na koju se pozivate u navedenim podacima za naplatu.
Dajući ponudu za kupovinu naših proizvoda, izričito nas ovlašćujete da vršimo kreditne provere i, tamo gde CAMPER smatra potrebnim, da s vremena na vreme prenosimo ili dobijamo informacije (uključujući sve ažurirane informacije) o vama trećim stranama ili od njih, uključujući, ali ne ograničavajući se na broj vaše kreditne kartice, za potvrđivanje kreditne kartice, za dobijanje početne autorizacije kreditne kartice i za autorizaciju pojedinačne transakcije kupovine.
Personal data
You are kindly informed that according to the Privacy Policy your personal data will be part of a file for which Ruralmed, S.L. (CAMPER) is responsible, and that will be used for the purposes indicated in the aforementioned Privacy Policy. You are likewise informed that your personal data will be part of a file under the responsibility of Camper Atlantic Corp. that will be used for processing and delivery of your order.You have the right of access, rectification and cancellation, being entitled to enforce said right before Ruralmed, S.L. or Camper Atlantic Corp. through the procedure indicated in the Privacy Policy.
Lični podaci
Ljubazno vas obaveštavamo da će prema politici privatnosti vaši lični podaci biti deo datoteke za koju je odgovoran Ruralmed, S.L. (CAMPER), i da će se oni koristiti u svrhe navedene u Politici privatnosti. Takođe vas obaveštavamo da će vaši lični podaci biti deo datoteke pod odgovornošću Camper Atlantic Corp. koja će se koristiti za obradu i isporuku vaše porudžbine. Imate pravo pristupa, ispravljanja i otkazivanja putem procedure navedene u Politici privatnosti.
Purchase conditions
Stock
The products shown on this website are only a selection of the CAMPER catalogue. This collection has been especially chosen for the CAMPER online web shop. Online sales from this website are restricted to the United States only, excluding Guam, American Samoa, Nothern Mariana Islands and Virgin Islands. The availability of our products is in real time, meaning that it is possible that selected products may not be in stock. The online web shop of CAMPER does not accept any responsibility for any lack of stock of any of the models displayed.
Please note that our products change every season.
Please note that items in your shopping cart are not reserved and may be purchased by another customer.
Uslovi kupovine
Lager
Proizvodi prikazani na ovom veb-sajtu su samo deo CAMPER kataloga. Ova kolekcija je posebno odabrana za veb prodavnicu CAMPER. Mrežna prodaja sa ove veb stranice ograničena je samo na teritoriji Republike Srbije. Dostupnost naših proizvoda je u realnom vremenu, što znači da je moguće da odabrani proizvodi možda nisu na lageru. Onlajn prodavnica CAMPER ne preuzima nikakvu odgovornost za nedostatak bilo kog prikazanog modela.
Imajte na umu da se naši proizvodi menjaju svake sezone.
Imajte na umu da artikli u vašoj korpi za kupovinu nisu rezervisani i da ih može kupiti drugi kupac.
How to buy
CAMPER uses the following purchase procedure:
The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website.
The shopping cart will include the reference number of the selected item(s), the name, size and price (taxes not included).
In the shopping Cart, we will show you a summary identifying the item(s) to be purchased, the total price (including taxes and shipment costs).
After selecting the item(s), you have to fill in an order form. This order form will request personal data and payment information for the purpose of processing the order(s). Please remember that all data must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.
Please always make sure to review your order before placing it. Before submitting, you can always edit any information you have entered, such as the shipping or billing address or credit card information, or to change or delete items in your shopping cart. If you made an error when placing your order, please contact our Customer Service Helpline at+1 877 562 0723 who will be happy to assist you.
Kako kupiti
CAMPER koristi sledeći postupak kupovine:
Artikli koje želite da kupite moraju biti izabrani i dodati u korpu za kupovinu klikom na odgovarajuću ikonu korpe.
Korpa za kupovinu će sadržati referentni broj izabranih stavki, naziv, veličinu i cenu (porezi nisu uključeni).
U korpi za kupovinu pokazaćemo vam rezime koji identifikuje artikle koje treba kupiti, ukupnu cenu (uključujući poreze i troškove isporuke).
Nakon što odaberete stavke, morate popuniti obrazac za naručivanje. Ovaj obrazac za naručivanje će zahtevati lične podatke i podatke o plaćanju u svrhu obrade naloga. Imajte na umu da svi podaci moraju biti potpuno tačni kako ne bi došlo do zabune ili problema pri slanju kupljenih stavki.
Pre naručivanja uvek pregledajte svoju narudžbinu. Pre slanja, uvek možete da izmenite sve podatke koje ste uneli, kao što su adresa za dostavu ili račun za naplatu ili podaci o kreditnoj kartici, ili da promenite ili izbrišete stavke u korpi za kupovinu. Ako ste pogrešili prilikom naručivanja, obratite se našoj službi za pomoć korisnicima na broj +381 11 3532 497 koji će vam rado pomoći.
Order Confirmation
Once you have made your choice and your order has been placed, you will receive an e-mail message from CAMPER confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including taxes and shipment costs) and the delivery details.
Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our Customer service at customercare@camper.com. We reserve the right not to accept your orderin the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction..
Potvrda porudžbine
Kada napravite izbor i vaša porudžbina bude poslata, primićete e-mail poruku koja potvrđuje da je vaša porudžbina registrovana (potvrda narudžbine). Ova potvrda porudžbine će, između ostalog, uključivati informacije kao što su identifikacija kupljenih artikala, ukupna cena (uključujući poreze i troškove isporuke) i detalji isporuke.
Neuspeh primanja ove poruke može biti posledica privremenog problema u komunikaciji sa mrežom ili greške u pisanju date e-mail adrese. U oba slučaja kontaktirajte našu korisničku službu na podrska.rs@fashionandfriends.com. Zadržavamo pravo da ne prihvatimo vašu porudžbinu u slučaju, na primer, da ne možemo da dobijemo ovlašćenje za plaćanje, da se ograničenja isporuke primenjuju na određeni artikal ili ukoliko naručenog artikla nema na stanju. U slučaju da naručenih artikala nema na stanju, bićete obavešteni putem e-mail poruke i sve uplate će biti vraćene ako je uplata već obrađena.
Pricing policy
Prices shown on this website are in UNITED STATES DOLLARS (USD). All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. CAMPER will not be responsible for any special duties, custom duties or additional costs for deliveries. CAMPER reserves the right to modify its retail prices at any time, except for orders that already have been made.
Politika cena
Cene prikazane na ovom veb-sajtu izražene su u srpskim dinarima (RSD). Sve cene i ponude ostaju na snazi kako su i oglašene. Cena koja je prikazana na vebsajtu će biti ispoštovana u trenutku poručivanja. CAMPER neće biti odgovoran za troškove carine ili dodatne troškove isporuke. CAMPER zadržava pravo da promeni svoje maloprodajne cene u bilo kom trenutku, osim za već izvršene porudžbine.
Payment methods and security
We accept orders at any time, 24 hours a day, every day of the week.
CAMPER will only accept payments made by using credit or debit cards, electronic payment systems, cash on delivery, or banking transfer upon availability as shown on the payment page. No other form of payment will be accepted. All items delivered by CAMPER remain our property until CAMPER has received your payment.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CAMPER, we will not be liable for any delay or non-delivery.
We take all reasonable care to make this website secure. In order to ensure secure payment transactions, CAMPER uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.
Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.
CAMPER will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.
We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
CAMPER reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.
Načini i sigurnost plaćanja
Porudžbine se mogu napraviti u bilo koje doba, 24 sata dnevno, svakog dana u nedelji.
Naručene proizvode kupac može platiti platnim karticama online, ili gotovinom kuriru prilikom dostave.
Povrat novca u slučaju povrata robe vrši se od strane onlajn prodavca isključivo na tekući račun koji je kupac priložio u Odustanku od kupovine ili Reklamacionom listu. Nijedan drugi oblik plaćanja neće biti prihvaćen.
Potvrđujete da je kreditna/debitna kartica koja se koristi vaša ili da ste bili ovlašćeni od strane vlasnika kreditne/debitne kartice da je koristite. Svi vlasnici kreditnih/debitnih kartica podležu proveri valjanosti od strane izdavaoca kartice. Ako izdavalac vaše platne kartice odbije da odobri plaćanje, nećemo biti odgovorni za kašnjenje ili neisporuku.
Preduzimamo sve razumne mere da ovaj veb-sajt učinimo sigurnim. Kako bi osigurao da platne transakcije budu sigurne, CAMPER koristi zaštićeni sistem plaćanja. To znači da su svi poverljivi podaci (npr. broj kreditne kartice i datum isteka) šifrovani i direktno preneti, pomoću tehnologije Secure Socket Laier (SSL), na zaštićeni server.
Nadalje, mi ćemo preduzeti sve razumne mere, koliko god je to moguće, kako bismo očuvali bezbednost detalja vaše porudžbine i plaćanja, ali ne možemo biti odgovorni za bilo kakav gubitak koji nastaje ukoliko treća strana neovlašćeno pristupi bilo kojim podacima koje navedete prilikom pristupa ili naručivanja sa ove veb stranice.
CAMPER neće preuzeti nikakvu odgovornost za kašnjenja u isporuci robe nastala usled nedostatka ovlašćenja od strane banke.
CAMPER zadržava pravo da povuče bilo koju porudžbinu iz bezbednosnih razloga. Korisnici na koje se to odnosi biće obavešteni. Takođe zadržavamo pravo da otkažemo porudžbinu ako ne možemo da verifikujemo pošiljku i/ili podatke o naplati, ali ćemo vas obavestiti ako se to dogodi. Takođe zadržavamo pravo da ne prihvatimo i/ili otkažemo porudžbinu ako verujemo da kupac naručuje artikle sa ciljem ponovne prodaje.
Purchase limit
Customers wishing to buy more than 5 pairs of shoes must contact the Customer Service Department of CAMPER E-shop, where they will be given detailed information about purchasing options.
Ograničenje kupovine
Kupci koji žele kupiti više od 10 pari cipela moraju se obratiti odeljenju za korisničku podršku CAMPER onlajn prodavnice, gde će im biti pružene detaljne informacije o mogućnostima kupovine. Kolličina koju kupac želi da poruči nije ograničena.
Purchase guarantee
We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment located in Belgium.
The items offered through this website are a selection of products from the CAMPER collection and meet the same requirements in terms of quality and guarantees as those sold through CAMPER stores.
Each product is accompanied by the following details:
CAMPER seeks to display the colors of its shoes as closely as possible to the actual color. However, the color of the shoes may be subject to variations depending on the quality of the monitor of your computer. For this reason, CAMPER cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.
Special offers, promotions and discounts will be valid until the indicated date or no further stock remains, whichever is the earliest. Our shoes are guaranteed against manufacturing defects for 2 years, starting as from the day of purchase. This guarantee does not affect your statutory rights.
Garancija kupovine
Moći ćemo da ispunimo porudžbinu samo ako je adresa za isporuku mesto prebivališta/boravišta, ili zaposlenje na teritoriji Republike Srbije.
Artikli koji se nude putem ovog vebsajta su izbor proizvoda iz CAMPER kolekcije i ispunjavaju iste zahteve u pogledu kvaliteta i garancija kao i oni koji se prodaju u prodavnicama CAMPER.
Svaki proizvod je propraćen sledećim detaljima:
• Naziv modela
• Slika modela
• Veličine
• Materijali
• Cena u srpskim dinarima (RSD)
CAMPER nastoji da prikaže boje obuće što je realnije moguće. Međutim, boja cipela može biti podložna promenama u zavisnosti od kvaliteta monitora vašeg računara. Iz tog razloga, CAMPER ne može garantovati da su boje prikazane na vašem monitoru tačna reprodukcija originala.
Posebne ponude, promocije i popusti će važiti do naznačenog datuma ili do isteka zaliha. Naše cipele imaju garanciju 2 godine, počevši od dana kupovine. Ova garancija ne utiče na vaša zakonska prava.
Deliveries and insurance
CAMPER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. All orders are delivered by international courier companies.
Dispatch times are as follows:
Deliveries will be made to any usual place of residence or place of employment located in the United States excluding Guam, American Samoa, Nothern Mariana Islands and Virgin Islands. All deliveries must be signed for on receipt. Once the items have been signed for, they are the responsibility of the consumer. We do not deliver items to PO boxes. Deliveries may also be made to any of the stores managed directly by Camper Atlantic Corp., click here to check the addresses of our stores in the United States.
Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region. All items purchases from CAMPER are delivered by using a recognized international courier companies.
In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.
Once your order has left our warehouse, you will be sent an e-mail providing you with the parcel tracking number assigned by the courier company responsible for delivering your item(s). You will be then able to track your order. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before we ship them, as we do not make partial deliveries.
All items delivered by CAMPER remain our property until CAMPER has received your payment.
Isporuke i osiguranje kupovine
CAMPER osigurava svaku kupovinu tokom vremena dok se paket ne isporuči na vašu adresu za isporuku. Sve porudžbine se dostavljaju od strane kurirske službe City Express. Kontak telefon kurirske službe: +381 11 30 93 000.
Vreme isporuke je sledeće:
• Roba se šalje od ponedeljka do petka, isključujući praznike.
• Vreme isporuke je između 2 i 5 radnih dana nakon otpreme.
Isporuke će se vršiti na bilo koje uobičajeno mesto prebivališta/boravišta koje se nalazi u Srbiji.
Isporuke se ne vrše subotom ili nedeljom ili tokom državnog praznika. Artikli koje kupujete sa CAMPER vebsajta isporučuju se putem kurirske službe City Express.
Da biste sprečili probleme sa isporukom (netačne adrese, situaciju da nema nikoga na adresi), odgovarajući obrazac mora biti ispravno popunjen, a posebno polje sa brojem telefona za kontakt.
Nakon što vaša porudžbina napusti naše skladište, biće vam poslat e-mail s brojem za praćenje paketa koji je dodelila kurirska služba odgovorna za isporuku vaših artikala. Tada ćete moći da pratite svoju porudžbinu.
Svi artikli koje isporučuje Fashion Company ostaju u našem vlasništvu sve dok Fashion Company ne primi vašu uplatu.
Cancellation of orders
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").
To cancel an order before it is sent, enter the section "My Order" and enter the order number and e-mail address used. The system will show the order details and if the "Cancel" option is shown, you may click on it to cancel the order. If this option is not shown, it means that your order has already left our warehouse and cannot be cancelled; however, you may return your order once it has been received, subject to the conditions for Returns.
You may also contact our Customer Service Helpline to cancel your order, provided the order has not already been dispatched.
Otkazivanje porudžbine
Možete otkazati vašu porudžbinu u bilo kom trenutku pre slanja artikala i primiti potpuni povrat novca. Ako je vaša porudžbina poslata (tj. ako su artikli već napusitli naše skladište), moraćete pričekati dok vam paket ne bude isporučen pre nego što možete otkazati porudžbinu. Svako takvo otkazivanje podložno je određenim uslovima i odredbama koje se nalaze u proceduri „Povrati“.
Da biste otkazali porudžbinu pre nego što je poslata, idite na „Moja porudžbina“ i unesite broj porudžbine i e-mail adresu koju ste koristili prilikom naručivanja. Sistem će prikazati detalje porudžbine i ako se prikaže opcija „Otkaži“, možete da kliknete na nju da biste otkazali porudžbinu. Ako ova opcija nije prikazana, to znači da je vaša porudžbina već napustila naše skladište i ne može se otkazati. Međutim, možete da vratite svoju porudžbinu kada je primite, pod uslovima za vraćanje.
Takođe možete da se obratite našoj Korisničkoj podršci kako biste otkazali porudžbinu, pod uslovom da artikli još nisu poslati.
Returns and exchanges
If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:
CAMPER does not allow exchanges in multi-brand stores selling CAMPER products. Furthermore, CAMPER does also not permit the return of items to the online store that have been purchased in CAMPER stores or any multi-brand store that sells CAMPER shoes.
Returns and exchanges may be made through our E-shop. You may send the items through the courier service that you choose or through the company Camper puts at your diposal, if you choose the second option you will only have to follow the steps which are explained at camper.com and a courier will come to your home to pick up the package (Please check if this service is available in your country in the following link camper.com When sending items for return or exchange, the products should be packaged in their original box, and sent by certified mail to the following address:
CAMPER (att. E-shop),E-shop T875
Carbel
1520 Van Buren Road
Easton, PA 18045
Or at any any of the stores managed directly by Camper Atlantic Corp., click here to check the addresses of our stores in the United States.
Povrati
Ako niste zadovoljni nakon što ste primili porudžbinu, imate rok od 14 dana od datuma prijema da vratite artikle. Da biste vratili artikle, morate ispuniti sledeće kriterijume:
Magacin Milšped WH2+ GATE 67, Industrijska zona BB, Krnješevci.
CAMPER ne dozvoljava zamenu u multibrand prodavnicama koje prodaju CAMPER proizvode. CAMPER takođe ne dozvoljava vraćanje artikala u internet prodavnicu koji su kupljeni u prodavnicama CAMPER ili bilo kojoj multibrand prodavnici koja prodaje CAMPER obuću.
Povrat se može izvršiti putem naše onlajn prodavnice. Artikle možete poslati putem kurirske službe City Express, a kurir će doći do vaše adrese da preuzme paket. Prilikom slanja artikala za vraćanje, proizvode treba zapakovati u originalnu kutiju i poslati kurirskom službom City Express na sledeću adresu:
Magacin Milšped WH2+ GATE 67, Industrijska zona BB, Krnješevci.
Returns
To request the return of an item, please follow the following steps:
Once we have received the item(s) and checked that it/they comply with the requirements as detailed above, CAMPER will refund the price you paid for the item(s), less shipping costs.
Direct costs of returning the item(s), will be paid by you except in case of manufacturing defect or quality issue where CAMPER is responsible for the costs of returning the item(s). If the item is returned as a result of a manufacturing default or quality issue for which CAMPER is responsible, we will refund the entire amount paid within 10 working days. The refund will be made automatically to the credit card or account indicated by the customer, depending on the payment method used by the customer.
Cash on delivery returns will not be accepted under any circumstances.
Povrati
Kako biste započeli proceduru povrata artikala, potrebno je da ispratite sledeće korake:
Nakon što primimo vraćeni artikal i proverimo da li su ispunjeni navedeni kriterijumi za povrat, izvršićemo povraćaj sredstava u iznosu koji ste platili umanjenom za troškove dostave (ukoliko su postojali).
Troškove povrata snosi kupac, osim u slučaju greške u proizvodnji ili problema s kvalitetom, gde je Fashion Comoany odgovoran za troškove povrata artikala. Kupac je dužan da vrati robu trgovcu ili licu ovlašćenom od strane trgovca, bez odlaganja, a najkasnije u roku od 14 dana od dana preuzimanja robe. Smatraće se da je roba vraćena u roku ako je potrošač poslao robu pre isteka gore navedenog roka od 14 dana. Ukoliko ste primili pošiljku i nakon otvaranja paketa ustanovili da isporučena roba ne odgovara naručenoj, molimo vas da, najkasnije u roku od 24h od trenutka prijema pošiljke, kontaktirate našu korisničku podršku.
Ne vršimo, ni pod kojim uslovima, vraćanje novca pouzećem.
After-sales service
Our Customer Service Department has an after-sales service to help solve any problem related to our items or deliveries, offering customers a fast and efficient response.
Posleprodajne usluge
Naše Odeljenje za korisničku podršku ima postprodajnu uslugu koja pomaže u rešavanju svih problema vezanih za naše artikle ili isporuke, nudeći kupcima brz i efikasan odgovor.
Contact
If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: customercare@camper.com or by telephone: (+34)971888101.
Kontakt
Ako imate bilo kakva pitanja, nedoumice ili sugestije u vezi vaše porudžbine ili kupovine putem Interneta, možete nam poslati e-mail na:podrska.rs@fashionandfriends.com ili telefon: +381 11 3532 497.
Intellectual Property Rights
All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of CAMPER or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.
Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including CAMPER’s software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by CAMPER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.
Prava intelektualne svojine
Sva prava intelektualne svojine (uključujući autorska prava, patente, žigove, trgovačka imena, prava na baze podataka i prava na dizajn) na sve informacije i materijal (uključujući sve logotipe, grafiku i softver) koja se pružaju putem ovog veb-sajta ostaju vlasništvo CAMPER -a, ili se koriste uz saglasnost odgovarajućih nosilaca prava i izričito su rezervisana.
Vaša upotreba ovog veb-sajta i njegovog sadržaja ne daje vam nikakva prava u vezi sa bilo kojim autorskim pravima, dizajnom, logotipima i drugim pravima intelektualne svojine u vezi sa Sadržajem (kako je opisano u odeljku „Sadržaj“ ispod), uključujući softver CAMPER -a i sav HTML i druge kodove koji se nalaze na ovoj veb stranici. Sav takav Sadržaj, uključujući zaštitne znakove trećih strana, dizajn i srodna prava intelektualne svojine koja se pominju ili prikazuju na ovoj veb stranici zaštićen je nacionalnim Zakonom o intelektualnoj svojini i drugim zakonima i odredbama međunarodnih ugovora.
Dozvoljeno vam je da koristite Sadržaj samo ako je to izričito odobreno od strane kompanije CAMPER i/ili njegovih licenciranih trećih strana. Svaka reprodukcija ili redistribucija gore navedenog Sadržaja je zabranjena i može rezultirati građanskim i krivičnim kaznama. Bez ograničenja gore navedenog, kopiranje i upotreba gore navedenih materijala na bilo koji drugi server ili lokaciju za deljenje, umnožavanje ili distribuciju je izričito zabranjeno. Međutim, dozvoljeno vam je da napravite jednu kopiju u svrhu pregleda Sadržaja za svoju ličnu upotrebu.
Content
In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, CAMPER does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, CAMPER does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, CAMPER reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Sadržaj
Pored gore navedenih prava intelektualne svojine, „Sadržaj“ se definiše kao bilo koja grafika, fotografije, uključujući sva prava na slike, zvukove, muziku, video, audio ili tekst na ovoj veb stranici. Iako vodimo računa o obezbeđivanju tačnosti informacija i materijala na ovom vebsajtu, CAMPER ne garantuje da je sadržaj koji se na njemu prikazuje ažuran, potpun i tačan ili da sadržaj nema nikakvih nedostataka, grešaka i /ili virusa. Štaviše, CAMPER ne garantuje da će se takvi nedostaci, greške i/ili virusi otkloniti ili izbrisati. CAMPER zadržava pravo da prekine pristup ovom vebsajtu radi procesa održavanja ili ažuriranja. Uvek preporučujemo svim korisnicima Interneta da se uvere da imaju instaliran ažuriran softver za proveru virusa.
No commercial use
This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
Zabrana komercijalne upotrebe
Ovaj veb-sajt služi samo za vašu ličnu, nekomercijalnu upotrebu. Ne smete da menjate, kopirate, distribuirate, prenosite, prikazujete, izvodite, reprodukujete, objavljujete, licencirate, komercijalno eksploatišete, stvarate izvedena dela, prenosite ili prodajete bilo koji sadržaj, softver, proizvode ili usluge sadržane na ovoj veb stranici. Ne smete koristiti ovaj veb-sajt ili bilo koji njegov sadržaj u bilo koje komercijalne svrhe, uključujući bilo koje oglašavanje ili aktivnosti generisanja prihoda od oglašavanja na vašoj veb lokaciji.
Your activity
You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.
Vaša aktivnost
Slažete se da ćete biti lično odgovorni za upotrebu ovog veb-sajta i za svu vašu komunikaciju i aktivnosti na njemu.. Ako utvrdimo da se bavite ili ste se bavili zabranjenim aktivnostima, niste poštovali druge korisnike ili ste na drugi način prekršili pravila i odredbe, možemo vam privremeno ili trajno odbiti pristup ovoj veb stranici.
Hyperlinks
We may include hyperlinks on this website to other websites or resources operated by third parties other than CAMPER, including advertisers. CAMPER has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Hiperlinkovi
Na ovaj veb-sajt možemo uključiti hiperlinkove do drugih veb stranica kojima upravljaju i treće strane pored CAMPER -a, uključujući oglašivače. CAMPER nije pregledao sve ove veb stranice povezane sa ovim vebsajtom i nije odgovoran za sadržaj ili tačnost bilo koje stranice van sajta niti je odgovoran za dostupnost takvih spoljnih veb lokacija. Ne podržavamo i nismo odgovorni, direktno ili indirektno, za politiku privatnosti ili sadržaj takvih veb lokacija, uključujući (bez ograničenja) bilo kakvo oglašavanje, proizvode ili druge materijale ili usluge na takvim veb stranicama koji su dostupni na njima ili za bilo kakvu štetu, gubitak ili uvredu prouzrokovanu u vezi sa korišćenjem ili oslanjanjem na bilo koji takav sadržaj, robu ili usluge dostupne na takvim spoljnim veb stranicama ili resursima.
Limits on our liability
In no event shall CAMPER be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
The clause above does not exclude or limit the liability of CAMPER for anything for which liability cannot be excluded or limited by law.
Ograničenja naše odgovornosti
Ni CAMPER, ni Fashion Company ni u kojem slučaju neće biti odgovorni za bilo kakav direktni ili indirektni gubitak, štetu ili trošak - bez obzira na način na koji se to dogodi - koji mogu nastati usled i/ili na osnovu vaše upotrebe ove veb stranice i/ili informacija ili materijala koji se nalaze na njoj, ili kao rezultat nedostupnosti ove veb stranice i/ili činjenice da su određene informacije ili materijali koji se na njoj nalaze netačni, nepotpuni ili ažurni.
Gore navedena klauzula ne isključuje niti ograničava odgovornost Fashion Company i CAMPER-a za bilo šta za šta se odgovornost ne može isključiti ili ograničiti zakonom.
Compensation
At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.
Nadoknada
Na naš zahtev, slažete se da ćete nam u potpunosti nadoknaditi štetu, našim službenicima, direktorima, agenatima, povezanim licima, davaocima licence i dobavljačima, braniti nas od i protiv svih obaveza, potraživanja, troškova, šteta i gubitaka, uključujući sudske takse, koje proizilaze iz vašeg kršenja ovih Uslova korišćenja, uključujući i bilo koju drugu osobu koja krši Uslove koristeći vaš nalog za pristupanje ovom veb-sajtu, kao rezultat vaših aktivnosti ili neaktivnosti.
Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CAMPER as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of CAMPER and we shall not be liable for any representation, act, or omission on your part.
Odnos
Potvrđujete i slažete se da između vas i Camper-a ne postoji zajedničko ulaganje, partnerstvo, zaposlenje ili agencijski odnos kao rezultat ovih Uslova korišćenja ili vaše upotrebe ove veb stranice. Slažete se da se ne smete i nećete predstavljati kao predstavnik, agent ili zaposlenik Fashion Company i da nećemo biti odgovorni za bilo kakvo predstavljanje, delovanje ili propust sa vaše strane.
No waiver
If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
Odricanje od odgovornosti
Ako prekršite Uslove korišćenja, a mi ne preduzmemo ništa protiv vas, i dalje ćemo imati pravo da koristimo svoja prava i pravne lekove u bilo kojoj drugoj situaciji u kojoj kršite Uslove.
Governing law
These T&Cs shall be governed by and construed in accordance with Spanish laws. The parties, without waiving their own jurisdiction or any other that they may be entitled to by law, submit themselves to the jurisdiction of the relevant courts of Inca for any action and claim that could arise regarding the execution and/or interpretation of these T&Cs.
Nadležno pravo
Ovi Uslovi korišćenja će biti regulisani i tumačeni u skladu sa srpskim zakonodavstvom. Strane, bez odricanja od svoje nadležnosti ili bilo čega drugog na šta po zakonu mogu imati pravo, podvrgavaju se nadležnosti mesno nadležnih sudova u Republici Srbiji za sve radnje i zahteve koje bi mogle nastati u vezi sa izvršenjem i/ili tumačenjem ovih Pravila i odredbi.