Camper Online Store Terms and Conditions

 

 

This website (www.camper.com) is operated by Biniaraix Manufacturing SLU (hereinafter “CAMPER”, “we”, “our(s)”, “us”), a company incorporated under Spanish law, with registered office at C/ Cuartel 91, 07300 Inca (Mallorca), Balearic Islands, Spain, registered in the Commercial Registry of Palma de Mallorca and with Tax ID No. B57687295.

 

This website and the services related to it are available under the following Terms and Conditions (“T&Cs”) applicable to all sales of the products offered through it (hereinafter “Products”), and together with the offer, the price and the description of them through said website, and, where appropriate, the particular conditions of them included in this document, govern your legal relationship with CAMPER, composing the entire agreement between both parties.

 

Please read the T&Cs carefully before placing orders on this website. We recommend that you keep a copy of these T&Cs for future reference. The acceptance of these T&Cs by you is an essential requirement in order to formalise any contractual relationship between you and CAMPER. If you do not agree with these T&Cs, do not access or use this website in the future. For certain campaigns, offers or contests, additional terms and conditions will apply. If you wish to participate in such campaign, offer or contest, you must comply with the terms and conditions applicable to them. In case of contradiction between these terms and conditions and the T&Cs, the latter shall prevail.

 

In particular, we want you to pay attention to our policies related to the purchase conditions set out in these T&Cs and our Privacy Policy. If you are a minor, you must inform your parents or guardians about these T&Cs and the Camper Privacy Policy. They must express acceptance of the these prior to you using this website or the services on it. Only orders placed by persons of legal age are accepted.

 

CAMPER reserves the right to rectify, modify and/or replace in whole or in part this website, the information and materials contained therein, as well as the T&Cs. Check these T&Cs periodically for possible changes or modifications.

 

Registration

 

In order to make purchases through our website you do not need to register. However, if you want to receive exclusive benefits and custom services, you can create a Camper Account here. Such benefits and services, explained here in detail, may be modified from time to time to update them with new offers and/or promotions for you.

 

By registering, we ask that you provide us with true, accurate, current and complete information in all respects. It is important for you to complete your profile in My Account. This will facilitate your online purchases as well as help us to adapt and direct our communications and offers to you. To edit your profile, go to My Account on Camper.com, go to My Profile and make the changes you want.

 

You may also want to review our Privacy Policy. Occasionally, we may change the registration requirements, in which case you will be duly informed.

Right to purchase

 

With the formalisation of the purchase through our website, CAMPER is obliged to make the purchased Products available to you, upon payment by you of the price indicated at the time of making the purchase.

 

When making a purchase through this website, you will be asked for your personal data. Specifically, you will need to provide your real name, phone number, email address, delivery address, and other requested information. You will also be asked to provide payment details when ordering items, ensuring that the payment details you provide to us when ordering are valid and correct, and confirming that you are the person mentioned in the billing information you provide to us.

 

By placing an order, you expressly authorise us to carry out a verification of your data and, when CAMPER deems it necessary, to communicate or obtain information from third parties (including any updated information) about you, including but not limited to your credit card number, to validate it, obtain the initial authorisation of it and be able to authorise the purchase operation.

 

Personal data

 

To find out how we will process your personal data, visit our Privacy Policy.

 

Purchase terms

 

Stock

 

The products shown on this website are only a selection from the CAMPER catalogue. This collection has been specially chosen for the CAMPER online store.

 

The availability of our products is in real time. Please note that items in the Camper Bag are not reserved, and may be purchased by another customer. This means that it is possible that some selected products are not in stock when you go to make the purchase. If for any reason, once the purchase has been made there is no stock of the product purchased, we will inform you by email and offer you the possibility to, if possible, wait until we replenish the stock in which case we will offer you a new delivery date, or the refund of the amount paid for the product together with, where appropriate, the shipping costs that you would have paid for it.

 

Our products change every season.

 

Making a Purchase

 

CAMPER uses the following purchase procedure:

 

You must select and add to the Camper Bag the item(s) you want to purchase by clicking on the Camper Bag icon that appears on the website.

 

The Camper Bag will include the reference number of the selected item(s), name, size and price (including VAT).

 

In the same bag, we will show you a list of the item(s) you have available to buy, and the total price (including VAT and shipping costs). This is where you will be able to access your account to process your order if you are already registered. If you are not, you can register or continue with the purchase without needing to register.

 

Once the item(s) have been selected, you will be able to enter your promo code if you have it. Please note that the offer code, its use, duration, possibility to accumulate other offers or not, and other characteristics of it will be subject to certain special conditions that will be indicated to you at the time the code is provided.

 

Then you must click on “Confirm Purchase”. You must complete the order form. In this order form you must indicate your personal data and payment information in order to process your order. Please note that all data must be completed correctly to avoid confusion and problems when shipping the purchased item(s).

 

The verification of such data will be your sole and exclusive responsibility. CAMPER will not be responsible for the errors and inaccuracies of the order if it had sent the Products contained in the order confirmation.

 

Once you have reviewed your data and the order, you must read and accept the purchase conditions and the privacy policy, and finally click on “Confirm Purchase”.

 

Order Confirmation

 

Once you have made your choice and issued the order, you will receive an email from CAMPER confirming that your order has been registered (order confirmation). This order confirmation will include, but is not limited to, information regarding the identification of the purchased item(s), the total price (including VAT and shipping costs) and delivery details.

 

If you make a mistake when placing your order, please contact our Customer Care team where we will be happy to assist you. However, always make sure to review your order before confirming your purchase. Before confirming, you have the option to edit the information you have entered, such as the shipping or invoice address or your credit card details; you can also change or delete items included in your Camper Bag.

 

If an error occurs in the message, it can be a temporary communication problem with the network or an error when writing the email address provided. In both cases, please contact our Customer Care at customercare@camper.com. We reserve the right not to accept your order if, for example, it is not possible to obtain payment authorisation, if shipping restrictions apply to a particular item, or if the item is not in stock. If the latter occurs, we will inform you by email and offer you the possibility to, if possible, wait until we replenish the stock in which case we will offer you a new delivery time, or the refund of the amount paid for the product together with, where appropriate, the shipping costs that you would have paid for it.

 

 

 

 

Pricing Policy

 

The prices shown on this website are in Euros and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers will correspond to those published on the website. The price of the products displayed on this website at the time of order confirmation will be valid, except in the case of typographical errors. CAMPER shall not be liable for any special fees, customs duties or additional delivery costs. The prices listed on the website cancel all those previously published and are valid at the time of publication. CAMPER reserves the right to change its retail prices at any time, except for orders that have already been placed.

 

Payment Methods and Security

 

It is possible to place orders at any time, 24 hours a day, every day of the week.

 

We offer various payment methods depending on the destination country. You can confirm the payment methods supported in your country here

 

No other form of payment will be accepted, except for those mentioned above.

 

In the case of credit/debit card payment, you must confirm that the credit/debit card you are using is yours or that the cardholder has authorised you to use it. Credit/debit card holders are subject to validation and authorisation checks by their card issuer. If your card issuer declines to authorise payment to CAMPER, we will not be responsible for any delay in delivery.

 

We will do our best to make this website safe. In order to ensure the security of payment transactions, CAMPER uses a secure payment system. This means that all sensitive data (e.g. credit card number and expiration date) is encrypted and transmitted directly to a secure server, using Secure Socket Layer (SSL) technology.

 

Payments made through digital payment platforms, such as PAYPAL or Alipay, will be directed to the appropriate page so that you can log in and pay through the secure services of those platforms. The use of these services may entail additional costs arising from the fees charged by these entities which must be paid by you. These costs will be indicated in each case, and always before proceeding to confirm the purchase.

 

If you select the cash on delivery option, to confirm the booking of your products, it is necessary to follow the steps indicated in the email that you will receive in your email within the first 72 hours after purchase. Once this time has elapsed, the system will automatically delete your order. This payment system has a surcharge of €5 and may result in a delay in delivery of up to 2 more days.

 

If you select the Bank Transfer as the payment method, after the order is completed, the procedure to be followed will appear on the screen, as well as the account number to which the transfer must be made. Please note that your bank may charge you fees for sending such a transfer. If you choose this payment option, you will have 72 hours from the end of the order to make the bank transfer. During those 72 hours the product of your order will be reserved. If we do not receive confirmation of payment within this time, we will place the products back on sale and your order will be cancelled. The order will be sent on the first working day, from Monday to Friday, from the confirmation of payment.

 

We will maintain, to the extent that we are entitled to do so, your order and payment details in a secure manner; however, in the absence of negligence on our part, we cannot be held responsible for any losses you may suffer if a third party attempts to unauthorised access to the information you provide when accessing this website or when ordering from this website.

 

CAMPER will not assume responsibility for delays in the delivery of the goods that arise from the lack of authorisation by the bank.

 

CAMPER reserves the right to withhold any order for safety reasons. Affected customers will be notified. We also reserve the right to cancel the order when we are unable to verify the shipping and/or billing details, in case this happens we will notify you. We also reserve the right not to accept and/or cancel an order if we believe that the buyer wants to obtain the items for resale.

 

Purchase Limit

 

Final customers who wish to purchase more than 10 pairs of shoes should contact the Customer Service Department of the CAMPER online store, where they will be given detailed information on purchase options. Those persons and entities described in Section 1.a and 2.a of Article 14.4 of Directive 2006/112 will be considered as Customers or End Consumers

 

CAMPER does not permit the purchase of the Products offered through its website for further resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.

 

Purchase Characteristics

 

You may purchase any of our products offered through the website, regardless of your nationality or place of residence within the European Union, but please note that we only ship to addresses located in the territory of The Netherlands. You can also pick up your order at any of our stores located in Spain that offer this possibility.

 

The items offered through this website are a selection of products from the CAMPER collection and meet the same quality and warranty requirements as those sold in CAMPER stores.

 

Each product contains the following information

 

· Model name

 

· Model image

 

· Sizes

 

· Materials

 

· Price in Euros

 

CAMPER aims to show the colour of its products as close as possible to the actual colour. However, the colour of the products may be subject to variations depending on the monitor quality of your computer. For this reason, CAMPER cannot guarantee that the colour displayed on the monitor is an exact reproduction of the original. In any case, upon receipt of the purchased product you can exercise your right of withdrawal, return it or exchange it for another, without any justification.

 

Special offers and discounts will be valid until the indicated date or until there are no more items in stock, whichever comes first.

 

Our products have a 2-year warranty for manufacturing defects, counting from the time in which the product is delivered. To make use of the warranty within the legal period of 2 years following the delivery of the product, it will be essential to present the proof of purchase. You can do this through the email address customercare@camper.com.

 

The warranty does not cover those cases in which the wear or defect is caused by a misuse of the product, or by deficiencies caused by negligence, blows, improper use or handling, or materials subjected to wear and tear due to normal use, as well as those cases in which some of the data of the warranty or proof of purchase and/or the product has been handled or repaired by third parties outside CAMPER.

 

In those cases that justify the use of the warranty, it will be opted for the repair, replacement of the item, discount or return, in the legally established terms.

 

Deliveries and Insurance

 

CAMPER secures each purchase during transit time until delivery at the specified shipping address. All orders handled by CAMPER are delivered by reputable courier companies. However, in the event that you purchase your products from outside the EU and use transport services to ship the order from the indicated delivery point to your country, you assume the risk of loss or deterioration of the goods from the moment of delivery to the carrier. This applies also in the event that you are in charge of hiring a courier company other than those offered by CAMPER.

 

Orders will be processed once the order has been confirmed, the payment method validated or from the receipt of the payment in case of payment by bank transfer.

 

Delivery times will depend on the location of our warehouses in which the purchased product is located, the place where the shipment is to be made to, as well as the form of shipment you choose.

 

The shipping costs will appear on the screen at the time of making the purchase together with the estimated delivery time, and may vary depending on the shipping address and the specific mode of each order that has been chosen.

 

You can find out more about prices, delivery methods and shipping times here.

 

Deliveries will be made to the address you have provided, but please note that we only ship to addresses located in the Netherlands.

 

 

All deliveries must be signed upon receipt. Once the receipt has been signed, the items will be under your responsibility. We do not deliver to P.O. Boxes.

 

Deliveries may also be made in any of the Camper stores operated by the corresponding subsidiary of the Camper Group.

 

No deliveries are made on Saturdays, Sundays or local, regional or national holidays.

 

In order to avoid problems with deliveries (incorrect addresses, person absent from the address) the corresponding form must be completed correctly, especially the box with the contact telephone number.

 

From the moment you confirm your purchase, you can check the status of your order in the Your orders section. When your order has left the warehouse, we will send you an email indicating the tracking number of the package assigned by the courier company for the delivery of your item(s), so that you can check with them the status of the shipment. This allows you to see where your order is at all times. You will also receive an email notification when your order arrives at the chosen Camper store. Orders consisting of multiple items can be split to expedite shipping. In this case, we’ll send you an email to let you know.

 

We will notify you of any cause of force majeure that prevents or delays the delivery of the product, with the proposal of a new delivery date without any responsibility for CAMPER. Anyone who prevents the delivery of the order for reasons unrelated to any of the parties, by way of example but not limited to, strikes, war, health or other alerts, flood or other natural catastrophe, lack or impossibility of supplying materials, must be understood as cases of force majeure.

 

CAMPER will retain title to the items until payment is received.

 

Order Cancellation

 

You can cancel your order(s) at any time before it is shipped or before we have started preparing it if it is a custom product. In both case, you will receive the full refund. If your order has already been shipped (i.e. has already left the warehouse) you will have to wait until delivery to be able to cancel the order, although such cancellation will be subject to the terms and conditions established for withdrawals and returns (see section “Withdrawal, changes and returns”). If your order is a custom product and has already begun to be prepared, you will not be able to cancel, return or exchange it, except for manufacturing defects.

 

To cancel an order, go to the “Your Orders” section and enter the order number and the email address used. The system will automatically show you the order details and if the “Cancel” option appears, you must click on it to cancel the order. If this option does not appear, this means that your order has already left the warehouse or has begun to be prepared if it is a custom product and cannot be cancelled.

 

You can also contact our Customer Service to cancel your order by emailing customercare@camper.com or by contacting us by phone: (+34)971888101.

 

Withdrawal, Changes and Returns

 

Withdrawal

 

You have the right to withdraw from this contract within a period of fourteen (14) calendar days without justification, except in the case that:

 

- It is a personalised or custom-made product, in which case you acknowledge and accept that due to the special characteristics of said products, you lose your right of withdrawal, return or exchange.

 

- It is a sealed product that is not suitable for return for reasons of health protection or hygiene and that has been unsealed after delivery, such as masks, cosmetics or personal hygiene products.

 

The withdrawal period will expire on the fourteenth (14) calendar days of the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

 

To exercise the right of withdrawal, you must notify CAMPER, at the address below of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the template withdrawal form that you can download HERE, although it is not mandatory to use it.

CAMPER (att. E-shop), Camper (ATT. ESHOP),

Polígono Industrial Fondos de L’estació

Barcelona Sur 2C-2D

08792 La Granada del Penedés

(Barcelona). Spain.

Email: customercare@camper.com

 

To comply with the withdrawal period, you need to send the communication regarding the exercise by you of this right before the corresponding period expires.

 

Consequences of Withdrawal:

 

In the event of withdrawal by you, we will refund all payments we have received from you for the purchase of the product, including the delivery costs (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment that you have used for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expense as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided us with proof of return of the goods, whichever condition is first met.

 

You can choose between us collecting the goods, in which case we will bear the costs of returning the goods.

 

You can also return or deliver the goods directly to any of the Camper stores operated by the subsidiaries of the Camper Group. Click here to check the addresses of our stores in Spain. In these cases you must assume the direct cost of returning the goods, and the return of the goods must be made without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicated your decision to withdraw from the contract. The time limit shall be deemed to have elapsed if you return the property before the expiry of the time limit.

 

You will only be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods, these must be returned in their original packaging, or if it is not possible in another of similar characteristics and suitable for the transport of the product.

 

Exchanges and Returns

 

If when you receive your order you are not satisfied, you have a period of 30 days from the date of receipt to return the product for any reason or exchange said item for another, except in the case of a personalised or custom product, in which case you acknowledge and accept that due to the special characteristics of said products, its return or exchange is not allowed; as well as sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, such as masks, cosmetic products or personal hygiene, which you can return or exchange if you open or unseal them.

 

To return or exchange an order, you will need to verify that the following conditions are met.

 

· The product has not been used.

 

· The product must be returned in the same condition in which it was shipped and when possible in its original packaging. If the original packaging is not available, it should be replaced with one of similar size and capacity.

 

· The product must be returned to our offices (see address below) within 30 days of receipt of your order.

 

CAMPER does not allow changes in multi-brand stores that sell CAMPER products. Likewise, CAMPER does not allow the return of items to the online store when these have been purchased in CAMPER stores or in multi-brand stores that sell CAMPER shoes.

 

When you send items for return or exchange, the products should preferably be presented in their original packaging, and will be sent by certified regular mail to the address indicated below (and also during the return process). You can make the shipment through the courier company of your choice or through the company that Camper makes available to you for this, if you choose the second option you will only have to follow the steps explained in https://www.camper.com/nl_NL/customer_service?category=send then the courier will go to collect the shipment, but please note that this option is only available for the pick-up of products at the address to which the order was delivered or another located in the EU.

 

Changes and returns can be made through our online store, you must return the items to:

 

CAMPER (att. E-shop), Camper (ATT. ESHOP),

Polígono Industrial Fondos de L’estació

Barcelona Sur 2C-2D

08792 Granada del Penedés

(Barcelona). Spain.

 

Or, in any of the Camper stores operated by any of the Camper Group subsidiaries.

 

Refunds

 

To request a return of an item, please follow these steps:

 

· Enter the “Your Orders” section and enter the order number and the email address used.

 

· The system will show you the order details and the return option. Click on this option and indicate the item(s) you wish to return.

 

CAMPER will refund you the amount you paid for the item(s). If you request the return within 14 calendar days following the day on which you or a third party authorised by you other than the carrier acquired material possession of the product, the conditions for the right of withdrawal indicated above will apply to you.

 

Since CAMPER has a longer return period (30 days), if you wish to return an item after the 14 calendar days following the day on which you received the items, but prior to the expiration of the 30-day period, CAMPER has the right to deduct the initial delivery costs.

 

The direct costs of returning the item(s) must always be borne by the customer, except in the event of a manufacturing or quality defect, where CAMPER will be responsible for the costs of returning the item(s).

 

If the item is returned as a result of a manufacturing or quality defect for which CAMPER is responsible, we will refund the full amount within 10 business days. The payment will be made automatically to the credit card or bank account indicated by the customer, depending on the payment method that the latter has used.

 

In no case will shipments with freight collect will be accepted.

 

Exchanges

 

To request a change in size or model, please follow these steps:

 

· Enter the “My Orders” section and enter the order number and the email address used.

 

· The system will show you the order details and the exchange option. Click on this option and indicate the item(s) you want to exchange, and select the reason why you want to make the change.

 

In the case of exchanges, the buyer is responsible for all delivery and pick-up costs. In no case will shipments with freight collect be accepted.

 

When we have received the item(s), we will send you the new size or item(s), using the same service that was used for the original purchase.

 

Aftersales Support

 

Our Customer Service department has an aftersales service to help resolve any issues related to our items or deliveries, offering customers a quick and efficient response.

 

Second Life

Conditions for participation in the Second Life project:

















Returned Camper shoes will be reused, recycled or donated depending on the status of the shoes received.

 

Contact

 

For inquiries, questions, complaints or suggestions about your order or purchase online, please send an email to: customercare@camper.com or call: (+34)971888101.

 

Intellectual Property Rights

 

All intellectual property rights (including copyright, patents, trademarks, trade names, database and design rights) and all information and material (including all logos, graphics and software) provided through this website are the property of CAMPER or its affiliates, or are used with the consent of the relevant rights holders, and are explicitly reserved.

 

The use of this website and its contents, or the purchase of products through it, does not in any case mean the granting of any right or assignment in relation to the copyright, designs, trademarks and any other intellectual property rights related to the Content (as described in the Content section, below), including the CAMPER software and all HTML and other codes contained on this website and/or with the products purchased. Such Content, including the trademarks of third parties, designs and intellectual property rights mentioned or displayed on this website, are protected by national intellectual property and other laws and provisions of international treaties.

 

You have permission to use the Content only in the manner expressly authorised by CAMPER and/or a third party licensee. The reproduction or redistribution of the aforementioned Content is prohibited, and may constitute civil and criminal offences. Notwithstanding the foregoing, copying and using the materials listed above to any other server, location, or medium for publication, reproduction, or distribution is expressly prohibited.

 

Contents

 

In addition to the above-mentioned intellectual property rights, the Content is defined as all graphics, photographs, including image, sound, music, video, audio or text rights to this website. CAMPER makes every effort to ensure that the Content of the website is accurate, up-to-date, complete and accurate or that the content does not contain defects, errors and/or viruses. However, CAMPER cannot guarantee the absence of errors or omissions or that the content of the website is permanently updated. On the other hand, CAMPER reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all Internet users make sure that they have an antivirus installed.

 

Non-commercial use

 

This website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, transform, reproduce, publish, authorise, commercially exploit, create derivative works of this, assign or sell the Content, software, products or services contained in this website. You may not use this website, or any part of its Content, for commercial purposes, including advertisements or advertising activities that generate profits on your own website.

Your Activity

 

You agree that you will be personally responsible for your use of this website and for all your communication and activity on this website. If we find that you are or have been related to illegal activities, without respecting other users, or that the T&Cs have been breached, you will be denied access to this website temporarily or permanently.

 

Limitation of Liability

 

In no event will CAMPER be liable for direct or indirect losses, damages or expenses, regardless of the manner in which they occurred, that may arise due to and/or caused by the use of this website and/or the information or materials it contains, or as a result of inaccessibility to this website.

 

The above clause does not exclude or limit the liability of CAMPER in those cases in which by law the liability cannot be excluded or limited.

 

Indemnification

 

At our request, you agree to fully indemnify us, defend us and hold us harmless when required, as well as our staff, directors, agents, affiliates, licensees and suppliers against all liabilities, claims, expenses, damages and losses, including court fees that arise in the event that you violate these T&Cs in any way, including in the event that another person accesses this website using your account as a result of their action or inaction.

 

Partnerships

 

You acknowledge that there is no joint participation, partnership, employment relationship or delegation between you and CAMPER as a result of these T&Cs or the use of this website. You agree not to present yourself as a representative, proxy or employee of CAMPER, not making us responsible for representations, acts or omissions on your part.

 

No Waiver

 

If you breach the T&Cs and we do not take legal action against you, we may in any case use our rights and remedies in any other situation where you breach the T&Cs.

 

Modification of the Terms

 

CAMPER reserves the right to modify this agreement, when it deems it appropriate or in order to adapt said texts to legislative or technological changes or their contractual relationship with third parties. You will be conveniently informed of such modifications. These changes will not affect orders already placed at the time of the change or in process.

 

Partial Nullity

 

If any part of these conditions of employment is unlawful and therefore invalid, this shall not affect the other provisions in accordance with the law. The parties undertake to renegotiate those parts of the contracting conditions that are null and void and to incorporate them into the rest of the contracting conditions.

 

Applicable Law and Dispute Resolution

 

These T&Cs shall be governed by and construed in accordance with Spanish law. The Parties agree to settle any discrepancy or conflict out of court and only in the event that it is not possible the parties will submit to the Courts and Tribunals that correspond by law. In the event that the User is considered a consumer and user, the Courts and Tribunals corresponding to the User’s address will be competent to hear any discrepancy.

 

Our entity is affiliated to Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle de la Palma 59, Bajo A., 28015 Madrid (Spain). For more information: www.confianzaonline.es.

 

Likewise, in compliance with the provisions of the Alternative Litigation Resolution Law, we inform consumers that, as an affiliated entity and under the terms of the Code of Ethics, users can turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or on data protection when they are related to this area, the complaints will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising or data protection related to this area, they will be submitted to the SELF-CONTROL Advertising Jury.

 

We also remind you that you can access the European Union’s online dispute resolution platform by following this link:https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

 

 

©CAMPER