Terms and conditions Camper E-shop
Dispatch times are as follows:
Returns and Exchanges
This website (www.camper.com) is owned by CAMPER S.L. (With its registered office in Finca Son Forteza (Cami Vell d’Orient) 07300 Inca Spain and with tax identification number B07154735) and operated by Compañía General de Zapatería, S.L. (hereinafter “CAMPER”, “we”, “our”, “us”), a company incorporated under laws of Spain, with its registered office at Poligono Industrial s/n, 07300 Inca (Mallorca), Islas Baleares, Spain listed in the Companies’ Registry of Palma de Mallorca and with tax identification number B07099047.
This website and related services are made available to you pursuant to the following Terms and Conditions (“T&Cs”) and any other rules on our website. Please read these T&Cs carefully before placing any orders on this website. We recommend to keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not wish to agree to these T&Cs, please do not further access and /or use this website. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.
CAMPER reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.
Eligibility to purchase
In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
By making an offer to purchase our products, you expressly authorize us to perform credit checks and, where CAMPER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.
The products shown on this website are only a selection of the CAMPER catalogue. This collection has been especially chosen for the CAMPER online web shop. The availability of our products is in real time, meaning that it is possible that selected products may not be in stock. The online web shop of CAMPER does not accept any responsibility for any lack of stock of any of the models displayed.
Please note that our products change every season.
Please note that items in your shopping cart are not reserved and may be purchased by another customer.
How to buy
CAMPER uses the following purchase procedure:
The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website.
The shopping cart will include the reference number of the selected item(s), the name, size and price (including VAT).
In the shopping cart, we will show you a summary identifying the item(s) to be purchased, the total price (including VAT and shipment costs).
After selecting the item(s), you have to fill in an order form. This order form will request personal data and payment information for the purpose of processing the order(s). Please remember that all data must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.
Once you have made your choice and your order has been placed, you will receive an e-mail message from CAMPER confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including VAT and shipment costs) and the delivery details.
If you made an error when placing your order, please contact our Customer Service Helpline who will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping cart.
Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our Customer Service at firstname.lastname@example.org. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction.
Prices shown on this website are in the Euros and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. CAMPER will not be responsible for any special duties, custom duties or additional costs for deliveries. CAMPER reserves the right to modify its retail prices at any time, except for orders that already have been made.
Payment methods and security
We accept orders at any time, 24 hours a day, every day of the week.
CAMPER will only accept payments made by using credit or debit cards, electronic payment systems, cash on delivery, or banking transfer upon availability as shown on the payment page, PayPal and cash on delivery, depending on the country where the order is to be sent. No other form of payment other than those mentioned before will be accepted.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to CAMPER, we will not be liable for any delay or non-delivery.
We take all reasonable care to make this website secure. In order to ensure secure payment transactions, CAMPER uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.
Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.
CAMPER will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.
We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
CAMPER reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.
Customers wishing to buy more than 5 pairs of shoes must contact the Customer Service Department of CAMPER E-shop, where they will be given detailed information about purchasing options.
We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment located in one of the countries listed at this website
The items offered through this website are a selection of products from the CAMPER collection and meet the same requirements in terms of quality and guarantees as those sold through CAMPER stores.
Each product is accompanied by the following details:
· Name of the model
· Image of the model
· Price in Euros
CAMPER aims to display the colors of its shoes as closely as possible to the actual color. However, the color of the shoes may be subject to variations depending on the quality of the monitor of your computer. For this reason, CAMPER cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.
Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest. Our shoes are guaranteed against manufacturing defects for 2 years, starting as from the day of purchase.
Deliveries and insurance
CAMPER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. All orders are delivered by international courier companies.
Dispatch times are as follows:
· In stock: 24 to 72 hours.
· Available in our central warehouses: 7 days. Usually dispatched within one week.
· Items are dispatched Monday to Friday, excluding bank holidays.
· The delivery time is between 1 and 10 working days after dispatch.
Deliveries will be made to any usual place of residence or place of employment located in one of the countries listed at this website. All deliveries must be signed for on receipt. Once the items have been signed for, they are the responsibility of the consumer. We do not deliver items to PO boxes. Deliveries may also be made to any of the stores managed directly by Compañia General de Zapateria SLU, click here to check the addresses of our stores in Spain.
Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region or country. All items purchases from CAMPER are delivered by using a recognized international courier companies.
In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.
Once your order has left our warehouse, you will be sent an e-mail providing you with the parcel tracking number assigned by the courier company responsible for delivering your item(s). You will be then able to track your order. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before we ship them, as we do not make partial deliveries.
All items delivered by CAMPER remain our property until CAMPER has received your payment.
Cancellation of orders
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").
To cancel an order before it is sent, enter the section “Your Order” and enter the order number and e-mail address used. The system will show the order details and if the “Cancel” option is shown, you may click on it to cancel the order. If this option is not shown, it means that your order has already left our warehouses and cannot be cancelled; however, you may return your order once it has been received, subject to the conditions for Returns.
You may also contact our Customer Service Helpline to cancel your order, provided the order has not already been dispatched.
Returns and exchanges
If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:
· the product must not have been used.
· the product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
· the product must be delivered to our offices (see address below) within 30 days of receipt of your order.
CAMPER does not allow exchanges or multi-brand stores selling CAMPER products. Furthermore, CAMPER does also not permit the return of items to the online store that have been purchased in CAMPER stores or any multi-brand store that sells CAMPER shoes.
When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process). You may send the items through the courier service that you choose or through the company Camper puts at your diposal, if you choose the second option you will only have to follow the steps which are explained at http://www.camper.com/int/at_cliente_faq.xhtml?tit=4 and a courier will come to your home to pick up the package (Please check if this service is available in your country in the following link http://www.camper.com/int/at_cliente_faq.xhtml?tit=4
Returns and exchanges may be made through our E-shop. You should return your items to:
CAMPER (att. E-shop),
Polígono Industrial Fondos de
Or, in person, at any of the stores managed directly by Compañia General de Zapateria, click here to check the addresses of our stores in Spain.
To request the return of an item, please follow the following steps:
· enter the “My Orders” section and enter the order number and e-mail address used.
· The system will show you the details of the order and the return option. Click on this option and indicate the model(s) you wish to return.
Once we have received the item(s) and checked that it/they comply with the requirements as detailed above, CAMPER will refund the price you paid for the item(s). If you request a return within the term of 14 days after the day on which you received the goods CAMPER will refund the initial delivery costs. As CAMPER has a longer return period (30 days), if you wish to return an item after the term of 14 days after the day on which you received the goods, but before the expiry of the 30 days term, CAMPER is entitled to deduct the initial delivery costs. Direct costs of returning the item(s), will be paid by you except in case of manufacturing default or quality issue where CAMPER is responsible for the costs of returning the item(s).
You may exercise your withdrawal right by providing us with the corresponding form that you will find here or contacting our customer service department.
If the item is returned as a result of a manufacturing default or quality issue for which CAMPER is responsible, we will refund the entire amount paid within 10 working days. The refund will be made automatically to the credit card or account indicated by the customer, depending on the payment method used by the customer.
Cash on delivery returns will not be accepted under any circumstances.
In order to request a change of size or model, please follow the following steps:
· enter the “Your Orders” section and enter the order number and e-mail address used.
· The system will show you the details of the order and the change option. Click on this option, indicate the model(s) you wish to change, and select the reason why you want to change.
In the case of exchanges, the purchaser is responsible for all delivery and collection costs. Cash on delivery returns will not be accepted under any circumstances.
Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase, free of charge for the customer.
If you wish to receive exclusive benefits and personalized services, you may create a Camper “My Account” here. Such benefits and services, which are explained in detail here, may be modified from time to time in order to update it with new offers and/or promotional benefits for you.
Our Customer Service Department has an after-sales service to help solve any problem related to our items or deliveries, offering customers a fast and efficient response.
If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: email@example.com or by telephone: (+34)971888101
Intellectual Property Rights
All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of CAMPER or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.
Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including CAMPER’s software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by CAMPER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.
In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, CAMPER does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, CAMPER does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, CAMPER reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No commercial use
This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.
We may include hyperlinks on this website to other websites or resources operated by third parties other than CAMPER, including advertisers. CAMPER has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limits on our liability
In no event shall CAMPER be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
The clause above does not exclude or limit the liability of CAMPER for anything for which liability cannot be excluded or limited by law.
At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CAMPER as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of CAMPER and we shall not be liable for any representation, act, or omission on your part.
If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
These General Terms are governed by the applicable Spanish law. The Parties agree to settle any dispute or conflict out of court. In the sole case that it is not possible, due to the CUSTOMER’s status as a consumer and user, jurisdiction will lie with the Courts in the CUSTOMER’s place of residence, or elsewhere, as determined by the specific regulations on consumers and users.
Likewise, you are informed that you have the right to request an out-of-court settlement of consumer disputes through the online dispute resolution platform provided by the European Commission and accessible online at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN