Camper Online Store Terms and Conditions
This website ( is operated by Biniaraix Manufacturing SLU (hereinafter “CAMPER”,
“we”, “our(s)”, “us”), a company incorporated under Spanish law, with registered office at C/ Cuartel 91,
07300 Inca (Mallorca), Balearic Islands, Spain, registered in the Commercial Registry of Palma de Mallorca
and with Tax ID No. B57687295.
This website and the services related to it are available under the following Terms and Conditions (“T&Cs”)
applicable to all sales of the products offered through it (hereinafter “Products”), and together with the
offer, the price and the description of them through said website, and, where appropriate, the particular
conditions of them included in this document, govern your legal relationship with CAMPER, composing
the entire agreement between both parties.
Please read the T&Cs carefully before placing orders on this website. We recommend that you keep a
copy of these T&Cs for future reference. The acceptance of these T&Cs by you is an essential requirement
in order to formalise any contractual relationship between you and CAMPER. If you do not agree with
these T&Cs, do not access or use this website in the future. For certain campaigns, offers or contests,
additional terms and conditions will apply. If you wish to participate in such campaign, offer or contest,
you must comply with the terms and conditions applicable to them. In case of contradiction between
these terms and conditions and the T&Cs, the latter shall prevail.
In particular, we want you to pay attention to our policies related to the purchase conditions set out in
these T&Cs and our Privacy Policy. If you are a minor, you must inform your parents or guardians about
these T&Cs and the Camper Privacy Policy. They must express acceptance of the these prior to you using
this website or the services on it. Only orders placed by persons of legal age are accepted.
CAMPER reserves the right to rectify, modify and/or replace in whole or in part this website, the
information and materials contained therein, as well as the T&Cs. Check these T&Cs periodically for
possible changes or modifications.
In order to make purchases through our website you do not need to register. However, if you want to
receive exclusive benefits and custom services, you can create a Camper Account here. Such benefits and
services, explained here in detail, may be modified from time to time to update them with new offers
and/or promotions for you.
By registering, we ask that you provide us with true, accurate, current and complete information in all
respects. It is important for you to complete your profile in My Account. This will facilitate your online
purchases as well as help us to adapt and direct our communications and offers to you. To edit your
profile, go to My Account on, go to My Profile and make the changes you want.
You may also want to review our Privacy Policy. Occasionally, we may change the registration
requirements, in which case you will be duly informed.
Right to purchase
With the formalisation of the purchase through our website, CAMPER is obliged to make the purchased
Products available to you, upon payment by you of the price indicated at the time of making the purchase.
When making a purchase through this website, you will be asked for your personal data. Specifically, you
will need to provide your real name, phone number, email address, delivery address, and other requested
information. You will also be asked to provide payment details when ordering items, ensuring that the
payment details you provide to us when ordering are valid and correct, and confirming that you are the
person mentioned in the billing information you provide to us.
By placing an order, you expressly authorise us to carry out a verification of your data and, when CAMPER
deems it necessary, to communicate or obtain information from third parties (including any updated
information) about you, including but not limited to your credit card number, to validate it, obtain the
initial authorisation of it and be able to authorise the purchase operation.
Personal data
To find out how we will process your personal data, visit our Privacy Policy.
Purchase terms
The products shown on this website are only a selection from the CAMPER catalogue. This collection has
been specially chosen for the CAMPER online store.
The availability of our products is in real time. Please note that items in the Camper Bag are not reserved,
and may be purchased by another customer. This means that it is possible that some selected products
are not in stock when you go to make the purchase. If for any reason, once the purchase has been made
there is no stock of the product purchased, we will inform you by email and offer you the possibility to, if
possible, wait until we replenish the stock in which case we will offer you a new delivery date, or the
refund of the amount paid for the product together with, where appropriate, the shipping costs that you
would have paid for it.
Our products change every season.
Making a Purchase
CAMPER uses the following purchase procedure:
You must select and add to the Camper Bag the item(s) you want to purchase by clicking on the Camper
Bag icon that appears on the website.
The Camper Bag will include the reference number of the selected item(s), name, size and price (including
In the same bag, we will show you a list of the item(s) you have available to buy, and the total price
(including VAT and shipping costs). This is where you will be able to access your account to process your
order if you are already registered. If you are not, you can register or continue with the purchase without
needing to register.
Once the item(s) have been selected, you will be able to enter your promo code if you have it. Please note
that the offer code, its use, duration, possibility to accumulate other offers or not, and other
characteristics of it will be subject to certain special conditions that will be indicated to you at the time
the code is provided.
Then you must click on Confirm Purchase”. You must complete the order form. In this order form you
must indicate your personal data and payment information in order to process your order. Please note
that all data must be completed correctly to avoid confusion and problems when shipping the purchased
The verification of such data will be your sole and exclusive responsibility. CAMPER will not be responsible
for the errors and inaccuracies of the order if it had sent the Products contained in the order confirmation.
Once you have reviewed your data and the order, you must read and accept the purchase conditions and
the privacy policy, and finally click on “Confirm Purchase”.
Order Confirmation
Once you have made your choice and issued the order, you will receive an email from CAMPER confirming
that your order has been registered (order confirmation). This order confirmation will include, but is not
limited to, information regarding the identification of the purchased item(s), the total price (including VAT
and shipping costs) and delivery details.
If you make a mistake when placing your order, please contact our Customer Care team where we will be
happy to assist you. However, always make sure to review your order before confirming your purchase.
Before confirming, you have the option to edit the information you have entered, such as the shipping or
invoice address or your credit card details; you can also change or delete items included in your Camper
If an error occurs in the message, it can be a temporary communication problem with the network or an
error when writing the email address provided. In both cases, please contact our Customer Care at We reserve the right not to accept your order if, for example, it is not
possible to obtain payment authorisation, if shipping restrictions apply to a particular item, or if the item
is not in stock. If the latter occurs, we will inform you by email and offer you the possibility to, if possible,
wait until we replenish the stock in which case we will offer you a new delivery time, or the refund of the
amount paid for the product together with, where appropriate, the shipping costs that you would have
paid for it.
Pricing Policy
The prices shown on this website are in Euros and include all applicable taxes, with the exception of those
that are expressly excluded. All prices and offers will correspond to those published on the website. The
price of the products displayed on this website at the time of order confirmation will be valid, except in
the case of typographical errors. CAMPER shall not be liable for any special fees, customs duties or
additional delivery costs. The prices listed on the website cancel all those previously published and are
valid at the time of publication. CAMPER reserves the right to change its retail prices at any time, except
for orders that have already been placed.
Payment Methods and Security
It is possible to place orders at any time, 24 hours a day, every day of the week.
We offer various payment methods depending on the destination country. You can confirm the payment
methods supported in your country here
No other form of payment will be accepted, except for those mentioned above.
In the case of credit/debit card payment, you must confirm that the credit/debit card you are using is
yours or that the cardholder has authorised you to use it. Credit/debit card holders are subject to
validation and authorisation checks by their card issuer. If your card issuer declines to authorise payment
to CAMPER, we will not be responsible for any delay in delivery.
We will do our best to make this website safe. In order to ensure the security of payment transactions,
CAMPER uses a secure payment system. This means that all sensitive data (e.g. credit card number and
expiration date) is encrypted and transmitted directly to a secure server, using Secure Socket Layer (SSL)
Payments made through digital payment platforms, such as PAYPAL or Alipay, will be directed to the
appropriate page so that you can log in and pay through the secure services of those platforms. The use
of these services may entail additional costs arising from the fees charged by these entities which must
be paid by you. These costs will be indicated in each case, and always before proceeding to confirm the
If you select the cash on delivery option, to confirm the booking of your products, it is necessary to follow
the steps indicated in the email that you will receive in your email within the first 72 hours after purchase.
Once this time has elapsed, the system will automatically delete your order. This payment system has a
surcharge of €5 and may result in a delay in delivery of up to 2 more days.
If you select the Bank Transfer as the payment method, after the order is completed, the procedure to be
followed will appear on the screen, as well as the account number to which the transfer must be made.
Please note that your bank may charge you fees for sending such a transfer. If you choose this payment
option, you will have 72 hours from the end of the order to make the bank transfer. During those 72 hours
the product of your order will be reserved. If we do not receive confirmation of payment within this time,
we will place the products back on sale and your order will be cancelled. The order will be sent on the first
working day, from Monday to Friday, from the confirmation of payment.
We will maintain, to the extent that we are entitled to do so, your order and payment details in a secure
manner; however, in the absence of negligence on our part, we cannot be held responsible for any losses
you may suffer if a third party attempts to unauthorised access to the information you provide when
accessing this website or when ordering from this website.
CAMPER will not assume responsibility for delays in the delivery of the goods that arise from the lack of
authorisation by the bank.
CAMPER reserves the right to withhold any order for safety reasons. Affected customers will be notified.
We also reserve the right to cancel the order when we are unable to verify the shipping and/or billing
details, in case this happens we will notify you. We also reserve the right not to accept and/or cancel an
order if we believe that the buyer wants to obtain the items for resale.
Purchase Limit
Final customers who wish to purchase more than 10 pairs of shoes should contact the Customer Service
Department of the CAMPER online store, where they will be given detailed information on purchase
options. Those persons and entities described in Section 1.a and 2.a of Article 14.4 of Directive 2006/112
will be considered as Customers or End Consumers
CAMPER does not permit the purchase of the Products offered through its website for further resale.
Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.
Purchase Characteristics
You may purchase any of our products offered through the website, regardless of your nationality or place
of residence within the European Union, but please note that we only ship to addresses located in the
territory of Belgium. You can also pick up your order at any of our stores located in Spain that offer this
The items offered through this website are a selection of products from the CAMPER collection and meet
the same quality and warranty requirements as those sold in CAMPER stores.
Each product contains the following information
· Model name
· Model image
· Sizes
· Materials
· Price in Euros
CAMPER aims to show the colour of its products as close as possible to the actual colour. However, the
colour of the products may be subject to variations depending on the monitor quality of your computer.
For this reason, CAMPER cannot guarantee that the colour displayed on the monitor is an exact
reproduction of the original. In any case, upon receipt of the purchased product you can exercise your
right of withdrawal, return it or exchange it for another, without any justification.
Special offers and discounts will be valid until the indicated date or until there are no more items in stock,
whichever comes first.
Our products have a 2-year warranty for manufacturing defects, counting from the time in which the
product is delivered. To make use of the warranty within the legal period of 2 years following the delivery
of the product, it will be essential to present the proof of purchase. You can do this through the email
The warranty does not cover those cases in which the wear or defect is caused by a misuse of the product,
or by deficiencies caused by negligence, blows, improper use or handling, or materials subjected to wear
and tear due to normal use, as well as those cases in which some of the data of the warranty or proof of
purchase and/or the product has been handled or repaired by third parties outside CAMPER.
In those cases that justify the use of the warranty, it will be opted for the repair, replacement of the item,
discount or return, in the legally established terms.
Deliveries and Insurance
CAMPER secures each purchase during transit time until delivery at the specified shipping address. All
orders handled by CAMPER are delivered by reputable courier companies. However, in the event that you
purchase your products from outside the EU and use transport services to ship the order from the
indicated delivery point to your country, you assume the risk of loss or deterioration of the goods from
the moment of delivery to the carrier. This applies also in the event that you are in charge of hiring a
courier company other than those offered by CAMPER.
Orders will be processed once the order has been confirmed, the payment method validated or from the
receipt of the payment in case of payment by bank transfer.
Delivery times will depend on the location of our warehouses in which the purchased product is located,
the place where the shipment is to be made to, as well as the form of shipment you choose.
The shipping costs will appear on the screen at the time of making the purchase together with the
estimated delivery time, and may vary depending on the shipping address and the specific mode of each
order that has been chosen.
You can find out more about prices, delivery methods and shipping times here.
Deliveries will be made to the address you have provided, but please note that we only ship to addresses
located in Belgium.
All deliveries must be signed upon receipt. Once the receipt has been signed, the items will be under your
responsibility. We do not deliver to P.O. Boxes.
Deliveries may also be made in any of the Camper stores operated by the corresponding subsidiary of the
Camper Group.
No deliveries are made on Saturdays, Sundays or local, regional or national holidays.
In order to avoid problems with deliveries (incorrect addresses, person absent from the address) the
corresponding form must be completed correctly, especially the box with the contact telephone number.
From the moment you confirm your purchase, you can check the status of your order in the Your orders
section. When your order has left the warehouse, we will send you an email indicating the tracking
number of the package assigned by the courier company for the delivery of your item(s), so that you can
check with them the status of the shipment. This allows you to see where your order is at all times. You
will also receive an email notification when your order arrives at the chosen Camper store. Orders
consisting of multiple items can be split to expedite shipping. In this case, we’ll send you an email to let
you know.
We will notify you of any cause of force majeure that prevents or delays the delivery of the product, with
the proposal of a new delivery date without any responsibility for CAMPER. Anyone who prevents the
delivery of the order for reasons unrelated to any of the parties, by way of example but not limited to,
strikes, war, health or other alerts, flood or other natural catastrophe, lack or impossibility of supplying
materials, must be understood as cases of force majeure.
CAMPER will retain title to the items until payment is received.
Order Cancellation
You can cancel your order(s) at any time before it is shipped or before we have started preparing it if it is
a custom product. In both case, you will receive the full refund. If your order has already been shipped
(i.e. has already left the warehouse) you will have to wait until delivery to be able to cancel the order,
although such cancellation will be subject to the terms and conditions established for withdrawals and
returns (see section “Withdrawal, changes and returns”). If your order is a custom product and has already
begun to be prepared, you will not be able to cancel, return or exchange it, except for manufacturing
To cancel an order, go to the “Your Orders” section and enter the order number and the email address
used. The system will automatically show you the order details and if the Canceloption appears, you
must click on it to cancel the order. If this option does not appear, this means that your order has already
left the warehouse or has begun to be prepared if it is a custom product and cannot be cancelled.
You can also contact our Customer Service to cancel your order by emailing
or by contacting us by phone: (+34)971888101.
Withdrawal, Changes and Returns
You have the right to withdraw from this contract within a period of fourteen (14) calendar days without
justification, except in the case that:
- It is a personalised or custom-made product, in which case you acknowledge and accept that due to the
special characteristics of said products, you lose your right of withdrawal, return or exchange.
- It is a sealed product that is not suitable for return for reasons of health protection or hygiene and that
has been unsealed after delivery, such as masks, cosmetics or personal hygiene products.
The withdrawal period will expire on the fourteenth (14) calendar days of the day that you or a third party
indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify CAMPER, at the address below of your decision to
withdraw from the contract through an unequivocal statement (for example, a letter sent by post or
email). You can use the template withdrawal form that you can download HERE, although it is not
mandatory to use it.
CAMPER (att. E-shop), Camper (ATT. ESHOP),
Polígono Industrial Fondos de L’estació
Barcelona Sur 2C-2D
08792 La Granada del Penedés
(Barcelona). Spain.
To comply with the withdrawal period, you need to send the communication regarding the exercise by
you of this right before the corresponding period expires.
Consequences of Withdrawal:
In the event of withdrawal by you, we will refund all payments we have received from you for the purchase
of the product, including the delivery costs (with the exception of the additional costs resulting from your
choice of a delivery method other than the least expensive ordinary delivery method we offer) without
any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of
your decision to withdraw from this contract. We will proceed to make such refund using the same means
of payment that you have used for the initial transaction, unless you have expressly provided otherwise;
in any case, you will not incur any expense as a result of the refund. We may withhold reimbursement
until we have received the goods, or until you have provided us with proof of return of the goods,
whichever condition is first met.
You can choose between us collecting the goods, in which case we will bear the costs of returning the
You can also return or deliver the goods directly to any of the Camper stores operated by the subsidiaries
of the Camper Group. Click here to check the addresses of our stores in Spain. In these cases you must
assume the direct cost of returning the goods, and the return of the goods must be made without any
undue delay and, in any case, no later than 14 calendar days from the date on which you communicated
your decision to withdraw from the contract. The time limit shall be deemed to have elapsed if you return
the property before the expiry of the time limit.
You will only be responsible for the decrease in value of the goods resulting from a handling other than
that necessary to establish the nature, characteristics and operation of the goods, these must be returned
in their original packaging, or if it is not possible in another of similar characteristics and suitable for the
transport of the product.
Exchanges and Returns
If when you receive your order you are not satisfied, you have a period of 30 days from the date of receipt
to return the product for any reason or exchange said item for another, except in the case of a
personalised or custom product, in which case you acknowledge and accept that due to the special
characteristics of said products, its return or exchange is not allowed; as well as sealed products that are
not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after
delivery, such as masks, cosmetic products or personal hygiene, which you can return or exchange if you
open or unseal them.
To return or exchange an order, you will need to verify that the following conditions are met.
· The product has not been used.
· The product must be returned in the same condition in which it was shipped and when possible in
its original packaging. If the original packaging is not available, it should be replaced with one of similar
size and capacity.
· The product must be returned to our offices (see address below) within 30 days of receipt of your
CAMPER does not allow changes in multi-brand stores that sell CAMPER products. Likewise, CAMPER does
not allow the return of items to the online store when these have been purchased in CAMPER stores or
in multi-brand stores that sell CAMPER shoes.
When you send items for return or exchange, the products should preferably be presented in their original
packaging, and will be sent by certified regular mail to the address indicated below (and also during the
return process). You can make the shipment through the courier company of your choice or through the
company that Camper makes available to you for this, if you choose the second option you will only have
to follow the steps explained in then
the courier will go to collect the shipment, but please note that this option is only available for the pick-
up of products at the address to which the order was delivered or another located in the EU.
Changes and returns can be made through our online store, you must return the items to:
CAMPER (att. E-shop), Camper (ATT. ESHOP),
Polígono Industrial Fondos de L’estació
Barcelona Sur 2C-2D
08792 Granada del Penedés
(Barcelona). Spain.
Or, in any of the Camper stores operated by any of the Camper Group subsidiaries.
To request a return of an item, please follow these steps:
· Enter the “Your Orders” section and enter the order number and the email address used.
· The system will show you the order details and the return option. Click on this option and indicate
the item(s) you wish to return.
CAMPER will refund you the amount you paid for the item(s). If you request the return within 14 calendar
days following the day on which you or a third party authorised by you other than the carrier acquired
material possession of the product, the conditions for the right of withdrawal indicated above will apply
to you.
Since CAMPER has a longer return period (30 days), if you wish to return an item after the 14 calendar
days following the day on which you received the items, but prior to the expiration of the 30-day period,
CAMPER has the right to deduct the initial delivery costs.
The direct costs of returning the item(s) must always be borne by the customer, except in the event of a
manufacturing or quality defect, where CAMPER will be responsible for the costs of returning the item(s).
If the item is returned as a result of a manufacturing or quality defect for which CAMPER is responsible,
we will refund the full amount within 10 business days. The payment will be made automatically to the
credit card or bank account indicated by the customer, depending on the payment method that the latter
has used.
In no case will shipments with freight collect will be accepted.
To request a change in size or model, please follow these steps:
· Enter the “My Orders” section and enter the order number and the email address used.
· The system will show you the order details and the exchange option. Click on this option and indicate
the item(s) you want to exchange, and select the reason why you want to make the change.
In the case of exchanges, the buyer is responsible for all delivery and pick-up costs. In no case will
shipments with freight collect be accepted.
When we have received the item(s), we will send you the new size or item(s), using the same service that
was used for the original purchase.
Aftersales Support
Our Customer Service department has an aftersales service to help resolve any issues related to our items
or deliveries, offering customers a quick and efficient response.
Second Life
Conditions for participation in the Second Life project:
Deliver your old Camper shoes, both adult and child, to any Camper store participating in the
project (not accepted in franchises or multi-brand stores).
You can also return your old camper shoes by sending them to camper with the following
Go to
Fill out a specific online form to inform about the products you are returning.
Validate that the information you are entering is correct and true.
You will receive a printable reference number to be included in the package.
You will need to send the shoes to the return address provided by Camper. Shipping
costs are not borne by Camper.
When the package has arrived at the Camper warehouses, it will be checked by the team
and if the shoes match the information provided.
The customer will receive an email with the voucher(s).
Returned shoes may be worn, unused or even broken.
Shoes must be returned in full pairs.
For each pair returned, the customer receives 1 15-euro voucher.
They can be redeemed at or at any camper store (no franchises, no multi-
brand stores).
Are exclusive
They are valid for 6 months.
Each voucher can be combined with any other offer (minimum purchase €60)
Returned Camper shoes will be reused, recycled or donated depending on the status of the shoes
For inquiries, questions, complaints or suggestions about your order or purchase online, please send an
email to: or call: (+34)971888101.
Intellectual Property Rights
All intellectual property rights (including copyright, patents, trademarks, trade names, database and
design rights) and all information and material (including all logos, graphics and software) provided
through this website are the property of CAMPER or its affiliates, or are used with the consent of the
relevant rights holders, and are explicitly reserved.
The use of this website and its contents, or the purchase of products through it, does not in any case mean
the granting of any right or assignment in relation to the copyright, designs, trademarks and any other
intellectual property rights related to the Content (as described in the Content section, below), including
the CAMPER software and all HTML and other codes contained on this website and/or with the products
purchased. Such Content, including the trademarks of third parties, designs and intellectual property
rights mentioned or displayed on this website, are protected by national intellectual property and other
laws and provisions of international treaties.
You have permission to use the Content only in the manner expressly authorised by CAMPER and/or a
third party licensee. The reproduction or redistribution of the aforementioned Content is prohibited, and
may constitute civil and criminal offences. Notwithstanding the foregoing, copying and using the materials
listed above to any other server, location, or medium for publication, reproduction, or distribution is
expressly prohibited.
In addition to the above-mentioned intellectual property rights, the Content is defined as all graphics,
photographs, including image, sound, music, video, audio or text rights to this website. CAMPER makes
every effort to ensure that the Content of the website is accurate, up-to-date, complete and accurate or
that the content does not contain defects, errors and/or viruses. However, CAMPER cannot guarantee the
absence of errors or omissions or that the content of the website is permanently updated. On the other
hand, CAMPER reserves the right to interrupt accessibility to this website for maintenance or updating
processes. We always recommend that all Internet users make sure that they have an antivirus installed.
Non-commercial use
This website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit,
display, transform, reproduce, publish, authorise, commercially exploit, create derivative works of this,
assign or sell the Content, software, products or services contained in this website. You may not use this
website, or any part of its Content, for commercial purposes, including advertisements or advertising
activities that generate profits on your own website.
Your Activity
You agree that you will be personally responsible for your use of this website and for all your
communication and activity on this website. If we find that you are or have been related to illegal
activities, without respecting other users, or that the T&Cs have been breached, you will be denied access
to this website temporarily or permanently.
Limitation of Liability
In no event will CAMPER be liable for direct or indirect losses, damages or expenses, regardless of the
manner in which they occurred, that may arise due to and/or caused by the use of this website and/or
the information or materials it contains, or as a result of inaccessibility to this website.
The above clause does not exclude or limit the liability of CAMPER in those cases in which by law the
liability cannot be excluded or limited.
At our request, you agree to fully indemnify us, defend us and hold us harmless when required, as well as
our staff, directors, agents, affiliates, licensees and suppliers against all liabilities, claims, expenses,
damages and losses, including court fees that arise in the event that you violate these T&Cs in any way,
including in the event that another person accesses this website using your account as a result of their
action or inaction.
You acknowledge that there is no joint participation, partnership, employment relationship or delegation
between you and CAMPER as a result of these T&Cs or the use of this website. You agree not to present
yourself as a representative, proxy or employee of CAMPER, not making us responsible for
representations, acts or omissions on your part.
No Waiver
If you breach the T&Cs and we do not take legal action against you, we may in any case use our rights and
remedies in any other situation where you breach the T&Cs.
Modification of the Terms
CAMPER reserves the right to modify this agreement, when it deems it appropriate or in order to adapt
said texts to legislative or technological changes or their contractual relationship with third parties. You
will be conveniently informed of such modifications. These changes will not affect orders already placed
at the time of the change or in process.
Partial Nullity
If any part of these conditions of employment is unlawful and therefore invalid, this shall not affect the
other provisions in accordance with the law. The parties undertake to renegotiate those parts of the
contracting conditions that are null and void and to incorporate them into the rest of the contracting
Applicable Law and Dispute Resolution
These T&Cs shall be governed by and construed in accordance with Spanish law. The Parties agree to
settle any discrepancy or conflict out of court and only in the event that it is not possible the parties will
submit to the Courts and Tribunals that correspond by law. In the event that the User is considered a
consumer and user, the Courts and Tribunals corresponding to the User’s address will be competent to
hear any discrepancy.
Our entity is affiliated to Confianza Online (non-profit association), registered in the National Register of
Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle de la Palma 59, Bajo A.,
28015 Madrid (Spain). For more information:
Likewise, in compliance with the provisions of the Alternative Litigation Resolution Law, we inform
consumers that, as an affiliated entity and under the terms of the Code of Ethics, users can turn to
Confianza Online for the alternative resolution of any disputes (
reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or on
data protection when they are related to this area, the complaints will be resolved by the Online Trust
Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints
concern digital advertising or data protection related to this area, they will be submitted to the SELF-
CONTROL Advertising Jury.
We also remind you that you can access the European Union’s online dispute resolution platform by
following this link: