We offer various payment methods, depending on the country.

Select a country to see which payment methods are available:

If you have any questions, please Contact us

We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.

Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.

For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.

We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

If you choose to pay cash on delivery, you must confirm the order by following the steps indicated in the checkout process.

Your order will only be finalized once you have confirmed the purchase. Until then the selected items will not be set aside for you. Your order will be deleted from our system if you do not confirm it within 3 business days.

We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.

We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. The purchase amount will automatically be debited from your PayPal account. For more information about this payment service, visit www.paypal.com.

We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.

We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

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Shipping costs vary depending on the shipping method and the country to which they are being sent.

During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.

To see shipping options and costs, click here

Orders can be delivered to:

- Any address in any of the countries listed on our website, with the exception of P.O. boxes and addresses in remote or hard-to-reach locations. Check here the list of areas where we do not ship to

- Our Camper stores (excluding franchises) in any country where this service is offered. See the Store List

- We can also send your order to a Correo post office anywhere in Spain, excluding locations in the Canary Islands.

- DHL Packstation (Only in Germany)
Please remember that we do not send orders to P.O. boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address.

Please provide a contact phone number in case any problems arise at the time of delivery (wrong address, consignee not available at time of delivery, etc.).

Items purchased at Camper.com are normally shipped with DHL, UPS, or Correos.

We do not send orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address. Only in Germany is it possible to ship your order to a DHL Packstation.

If you would prefer to receive your package at a pick-up location, you can send the item(s) to one of our Camper stores in any country where this service is offered. Franchises are excluded. See the Store List We can also send your order to a Correos post office anywhere in Spain, excluding locations in the Canary Islands.

Estimated delivery times vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use.

If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day.

Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.*

We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.

To see estimated delivery times, click here

We offer various delivery methods, depending on the country.

Select the country of delivery:

Remember that delivery times are approximate. At certain times we may waive the shipping costs. In such cases, this special offer will be advertised on our website or newsletters or indicated upon adding an item to the bag.

If you have any questions Contact us.

The shipping process begins as soon as you place an order. You can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.

Shipping process:

1. Preparing to Ship: We will begin preparing your order soon.

2. Shipment in Progress: We are currently preparing your order and plan to send it today.

3. Sent: Your order is on its way and will arrive soon.

4. Delivered: You have received your order. Enjoy your purchase.

The shipping process begins as soon as you place an order. You can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in the confirmation email.

Shipping process:

1. Preparing to Ship: We will begin preparing your order soon.

2. Shipment in Progress: We are currently preparing your order and plan to send it today.

3. Sent: Your order is on its way and will arrive soon.

4. Delivered to Store: Your order is at the store. Please collect it within 7 days.

5. Picked Up: You have picked up your order. Enjoy your purchase.

Orders are sent from Monday to Saturday,* excluding holidays, from:

Polígono Industrial Fondos de L’estació. Barcelona Sur 2C-2D
08792 La Granada del Penedés-Barcelona
Spain

Orders placed Monday to Friday before 1:00 pm CET will be shipped on the same day.
On Saturdays, orders placed before 11:30 am CET will be shipped on the same day.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.

Yes, you can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.

When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.

If you have any questions Contact us.

You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.

To cancel an order, go to Your Orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.

You can also contact us to cancel an order. Contact us

If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.

*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.

If you are not satisfied with your purchase for any reason (size, color, etc.), you have 30 days to exchange.

For more information on exchanges, please go to the following links:

How can I exchange my purchase for a different size?

How can I exchange my shoes for a different model?

Before requesting an exchange, please make sure that your order meets these Return conditions.

If you have any questions Contact us.

If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s).

Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.

Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.

See the Store List

If your purchase was made at Camper.com, you can also process and return via the website. Click here for more information.

Our website does not accept returns of purchases made in physical stores.

If you have any questions Contact us.

If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s) to make an exchange.

Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.

Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.

See the Store List

If your purchase was made at Camper.com, you can also make an exchange via the website. Click here for more information.

Our website does not accept exchanges of purchases made in physical stores.

If you have any questions Contact us.

If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s).

Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. We do not accept Recamper items at our full-price stores.

Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland and Sweden.

See the Store List

If your purchase was made at Camper.com, you can also process and return via the website. Click here for more information.

Our website does not accept returns of purchases made in physical stores.

If you have any questions Contact us.