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Help topics
What kind of guarantees are offered for online purchases?
How can I cancel my order if I change my mind?
How can I exchange my purchase for a different size?
What should I do if the shoes I bought at a store have a manufacturing defect?
When will I get my refund if I return an order online?
Returning orders paid by cash on delivery (COD), bank transfer, GiroPay, or Mister Cash
Can I track the progress of my online return?
Can I exchange or return an item purchased with a promo code?
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