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About Camper E-shop - FAQ

  • Purchases
  • Payment
  • Sizes
  • Shipping
  • Returns, cancellations and exchanges
  • Promotional codes
  • My account
  • Cookies
  • How can I buy my Campers?
  • Can I buy my Campers over the phone?
  • Can I order models that are not available on the website?
  • How do I buy online?
  • Viewing products
  • What currency are prices shown in?
  • Purchase with confidence
  • How can I pay for my online purchase?
  • Secure payment
  • Pay by PayPal
  • What sizes are shown on the website?
  • Do you offer half sizes?
  • What are the shipping costs?
  • Where are deliveries made?
  • Shipping to PO boxes
  • How long does delivery take?
  • Delivery options
  • What are the steps of the shipping process to a private address?
  • How long does it take to dispatch an order?
  • Can I track my order?
  • How can I cancel my order before it has not been dispached?
  • How can I return a purchase?
  • Can I return or exchange socks or shoe care products?
  • Can I exchange my purchased item?
  • What should I do if the shoes I bought at a store have a manufacturing defect?
  • Can I repair my Camper shoes?
  • When will I get my refund if I return an order online?
  • Can I exchange or return an item purchased with a promotional code?
  • How can I use my promotional code on Camper.com?
  • Why doesn't my promotional code work on Camper.com?
  • Terms of use for promotional codes
  • Mis ventajas
  • ¿Como puedo darme de alta en Mi Cuenta desde una tienda fisica?
  • ¿Como puedo darme de alta en Mi Cuenta en Camper.com?
  • ¿Puedo darme de alta si compro a traves del iPad de las tiendas fisicas?
  • ¿Como puedo acceder a Mi Cuenta?
  • ¿Tienes problemas para acceder a la cuenta?
  • ¿Has olvidado la contraseña?
  • ¿Como puedo cambiar la contraseña?
  • ¿Como debe ser la contraseña?
  • Gestion de tu perfil en Mi Cuenta
  • ¿Como puedo modificar mis direcciones de envio?
  • ¿Como puedo dar de baja Mi Cuenta?
  • ¿Puedo gestionar un pedido si he dado de baja Mi Cuenta?
  • ¿Necesito registrarme y crear una cuenta para realizar un pedido online?
  • What are cookies?
  • Why do we use cookies?
  • What types of cookies do we use?
  • What if I don't like cookies?
  • Our Commitment to Accessibility
  • How We Accomplish Our Goals
  • How can I buy my Campers?

    To buy your Campers, you can:

    -Shop online on our website.

    -You can also buy our products over the phone; our customer service representatives will be happy to help you with whatever you need to complete your purchase. Contact us

    -Visit one of our stores. Shop locator

  • Can I buy my Campers over the phone?

    If you prefer to make a purchase over the phone, please contact our Customer Service Department.

    All you need to do is give us the reference number of the model you want (you can find it in 00000-000 format on our website), the size you need and the shipping and payment details so we can deliver your order. Contact us

  • Can I order models that are not available on the website?

    If the model you want does not appear on the website, please contact our Customer Service Department and provide:

    -Your full name and a contact telephone number.

    -The reference number of the model you want (in 00000-000 format). If you don't know the number, provide as much information as possible: name of the line, colour, etc.

    -The size you need.

    We will do everything we can to find the model you want or one as similar as possible. Contact us

  • How do I buy online?

    1. Make sure that the "shipping to" country is the same country where the order is to be delivered. If not, you can change it by going to the list of countries we ship to.

    2. Choose the product/s you like, indicate the size and add them to your bag. You can select a maximum of 5 items. You can also see the products in your bag at any time.

    3. When you are ready to complete your purchase, just go to the bag and click on Check out now.

    4. Fill in the delivery and payment details on the form. To confirm, click on Submit order.

    5. If the system validates your details, the order will be confirmed and you will see the purchase confirmation with your order number. This information is also sent to you by email.

  • Viewing products

    Camper always tries to show shoe colours in a way that reflects their actual appearance. Even so, the perception of colours may vary depending on the lighting, the screen settings of your computer monitor or other factors beyond our control.

    If you have any questions about one of our models, please Contact us

  • What currency are prices shown in?

    Depending on the country, our prices are listed in Euros, US Dollars, Canadian Dollars, Danish Kroner, Sterling Pounds, Turkish Lira, Mexican Pesos or Japanese Yens.

    The prices shown are always the retail prices, with all applicable taxes included, except in Canada, the United States and Russia. In these countries, the tax is calculated once you select the state or region to which the order in your shopping bag will be sent.

  • Purchase with confidence

    Exchanges and returns

    Walk, don't run. We give you 30 days to exchange or return your purchases.There are some exceptions Can I return or exchange socks or shoe care products?

    More information at Return conditions

    Efficient, friendly customer service

    If you have a question, our customer service representatives will be glad to help you. Our representatives speak 9 different languages: Spanish, English, German, French, Italian, Portuguese, Turkish, Russian and Japanese.

    You can contact them by email or by telephone.

    If you have a question, Contact us

    Payment protection and security

    Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.

    Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.

    We use the 3D Secure payment system, depending on the country and type of card.

    More information at Secure payment

    Trust seals and accreditations

    Our website voluntarily complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.

  • How can I pay for my online purchase?

    At Camper.com we offer various payment methods, depending on the country.

    Select a country to see which payment methods are available:


    If you have any questions, please Contact us

  • Secure payment

    In order to make online purchases as safe as possible, Camper uses a secure payment system: data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside the WorldPay Customer Payments system can access customer card details.

    Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.

    For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorised use of your card.

    Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.

    We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

  • Pay by COD

    If you choose to pay COD, you must confirm the order by following the steps indicated in the check-out process.

    Your order will only be confirmed once you confirm the purchase. Until then the selected items will not be set aside for you. Your order will be deleted from our system if you do not confirm your order within 3 business days.

    Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.

    We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

  • Pay by PayPal

    The payment via PayPal is not available in Japan.

    Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.

    We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

  • Can I make a payment by installments?

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  • What is a card authorization error?

    see default text in the 'insert into' file

  • What sizes are shown on the website?

    The Camper website uses continental European sizes. If you are not familiar with this system, you can use the following conversion chart to find the right size:

    MEN
    WOMEN
    KIDS

    If you have any questions, please Contact us

  • Do you offer half sizes?

    Camper does not make half sizes. If you have any questions about the sizing of a particular model, please Contact us

  • What are the shipping costs?

    Shipping costs vary depending on the number and size of the chosen items and the country to which they are being shipped.

    During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in the newsletters.

    To see shipping options and costs, click here

  • Where are deliveries made?

    Orders can be delivered to any address in any of the countries listed on our website, with the exception of addresses in remote or hard-to-reach locations.

    We can also have your order shipped to one of our Camper stores (excluding franchises) in any country where this service is offered. See the Store List

    Please remember that we do not dispatch orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a PO box as the shipping address.

    Please provide a contact phone number for any problems that may arise at the time of delivery (wrong address, consignee not available at time of delivery, etc.).

    Items purchased at Camper.com are normally shipped with DHL or UPS.

  • Shipping to PO boxes

    We do not dispatch orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a PO box as the shipping address.

  • How long does delivery take?

    Estimated delivery times will vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use.

    If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day.

    Bear in mind that all delivery times are given in business days, counting from the date on which the order is shipped from our warehouse. Orders are shipped on weekdays (Monday to Friday, excluding holidays).

    We do not make separate deliveries for a single order. If one of the products you have ordered is not in stock, we will wait until all the items are ready before shipping your order.

    To see estimated delivery times, click here

  • Delivery options

    At Camper.com we offer various delivery methods, depending on the country.

    Select the country of delivery:



    Remember that delivery times is approximate. If you wish to request the certain delivery date and time, please contact to the shipping company directly after receiving the tracking number.

    If you have any questions Contact us

  • What are the steps of the shipping process to a private address?

    After confirming your order, product/s will be shipped during working days from Monday to Friday except bank holidays.

  • How long does it take to dispatch an order?

    Orders are dispatched on weekdays (Monday to Friday, excluding holidays) from:

    JAPAN
    PINA INC. CAMPER E-SHOP
    TOKYO NOHIN DAIKO CO., LTD.
    FUNABASHI CENTER 4F
    3-7-10 NISHIURA, FUNABASHI-SHI, CHIBA,
    273-0017









  • Can I track my order?

    Yes. When your order is dispatched and leaves our warehouse, we will send you an email with the tracking number provided by the shipping company, so that you can contact them directly at any time to check up on the status of your order.

    If you have any questions Contact us

  • What kind of guarantees are offered for shoes bought online?

    All of our shoes come with the guarantee against manufacturing defects.

    The items offered on our website are selected from the Camper collection, with the same high standards of quality and guarantees that Camper offers on all its products.

    Our Customer Service Department offers an after-sales service whose sole purpose is to find quick, efficient solutions to any problems you may have with our products.

    All of our products come with a 2-year guarantee against manufacturing defects.
    Please keep the invoice carefully as the invoice will be the proof of warranty.

    If you have any questions Contact us

    We are unable to accept any returns with the following condition.

    -The product have been used
    -The product can''t be returned in the condition in which it was sent nor replaced with package of a similar size and capacity
    -The date of purchase is over 30days
    -Socks and shoe care product

  • How can I cancel my order before it has not been dispached?

    You can cancel your order at any time, proveded it has not already been dispatched.

    To cancel an order, go to Your orders and enter the order number and the email address provided when you placed it.
    The system will display the details of that order, and if the Cancel option is visible you can click on it to cancel the order.
    Once you have cancelled the order, you will receive a confirmation by email.
    If this option is not visible on the screen, it means that your order has already ready for shipment or has been dispatched.

    You can also contact our Customer Service Department to cancel an order.

  • How can I return a purchase?

    1. Your order needs to meet the following requirements.

    ・ If you made a purchase on CAMPER.COM
    ・ Purchased product must be unused
    ・ Purchased product within 30 days after receiving a purchase
    ・ Purchased product must be shipped in the same form as you had received it
    We do not accept any returns or exchanges for the socks and shoe care products.

    2. To cancel an order, go to "Your orders" and enter the order number and the email address provided when you placed it. The system will display the details of your order.

    3.Print out RETURNS FORM and fill in the required information, send it together with product(s) to the adress below.

    JAPAN
    PINA INC. CAMPER E-SHOP
    TOKYO NOHIN DAIKO CO., LTD.
    FUNABASHI CENTER 4F
    3-7-10 NISHIURA, FUNABASHI-SHI, CHIBA,
    273-0017

    You may arrange the return with a transportation company, Yamato Transport CO,.LTD.

    Yamato Transport pick up service.
    http://www.kuronekoyamato.co.jp/webservice_guide/shuka_off.html

    If you made your purchase at a Camper store, Camper outlet store or through other shopping website, we are unable to accept any return requests.
    We recommend you to visit a store in the same store where you bought the item/s.

    Please download RETURNS FORM from here.

    If it is impossible to print out RETURNS FORM in any case, just write down the below on a paper instead.

    Name :
    Phone number :
    Order number :

    If your purchase was paid cash on delivery, please fill in the bank detail below.

    Name of Bank :
    Branch :
    Account Name :
    Current or Saving :
    Account Number :

  • Can I return or exchange socks or shoe care products?

    We do not accept any returns or exchanges for the socks and shoe care products.

  • Can I exchange my purchased item?

    If you wish to exchange size or model, please return the purchased product within 30 days after reciving your purchase and create a new order for different size or model.
    CAMPER E-SHOP JAPAN only accept the return. To return via the web site click here for more information.

    We do not accept any returns or exchanges for the socks and shoe care products.

    We inspect all of our products very carefully before dispatch, If you believe that your shoes have a manufacturing defect, please contact us.

    All of our products come with a 2-year guarantee against manufacturing defects.
    Please keep the invoice carefully as the invoice will be the proof of warranty.

  • What should I do if the shoes I bought at a store have a manufacturing defect?

    If you believe that your shoes have a manufacturing defect, take them back to the store where you bought them, along with the purchase receipt. Our shop assistant will check them for defects on the spot and provide you further assistance.

    All of our products come with a 2-year guarantee against manufacturing defects.
    Please kindly keep carefully the Guarantee given upon your purchase at Camper stores as the Card will be the proof of warranty.

  • Can I repair my Camper shoes?

    If you would like to repair your Camper shoes or bag, take them to the nearest store. Our shop assistant may help you.
    STORE LOCATOR

    We can not accept repair at these store below.
    . Camper store at NIHONBADASHI MITSUKOSHI
    . Camper OUTRET STORES
    . Camper store at KOUCHI DAIMARU

  • When will I get my refund if I return an order online?

    If you return an online purchase via our website, we will examine the merchandise you returned and the reasons you have given for returning it.

    Once we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) from the date your return was received at our warehouse.

    The refund will be processed by the same payment method used to make the original purchase.

  • Devolucion de pedidos pagados por deposito bancario o transferencia bancaria

  • Returning orders paid by COD, wire transfer, GiroPay or Mister Cash

    If you choose to return an online purchase via our website that was originally paid by COD, wire transfer, GiroPay or Mister Cash, we will need you to provide your IBAN, SWIFT code or BIC number in order to process the refund.

    If this is your case, please Contact us.

  • Can I exchange or return an item purchased with a promotional code?

    Any purchase made using a promotional code comes with all the usual Camper guarantees.

    If you choose to return an item and ask for a refund, you will be refunded the applicable amount based on what you originally paid.

    Camper is under no obligation to replace the promotional code used to purchase the returned item.

  • Can I exchange or return an item that was purchased during a special sale or promotion?

    For items purchased during a special sale or promotion, exchanges and returns are only accepted for products with manufacturing defects.

  • How can I use my promotional code on Camper.com?

    In order to benefit from a special offer, you need to enter the promotional code during check-out.

    In Your bag, you will see a field that says I have a promotional code on the right side of the screen. To use the promotional code, enter the code in this field and click on Apply.

    If the code is valid, a message will appear confirming that it has been applied, and the terms and price of your purchase will be modified if applicable.

    If you decide not to use it, you can delete it by clicking on Remove promotion.

  • Why doesn't my promotional code work on Camper.com?

    If a code is not accepted, it may be because of one of the following reasons:

    -You may have forgotten to click on "Apply" after entering the code in the field.

    -The code you entered may be incomplete or contain an error.

    In either case, if you have not yet submitted your order, go back to "Your bag", enter the code again and click on "Apply".

    Remember that it is your responsibility to make sure the promotional code has been applied correctly before completing your purchase.

    Promotional codes cannot be applied to orders that have already been placed.

    -Your promotional code may have expired.

    -Your code may be limited to certain products or purchases to be shipped to certain countries.

    In these cases, check the expiry date in the information you received and review the details and terms of the promotion.

    If you have any questions Contact us

  • Terms of use for promotional codes

    Promotional codes cannot be exchanged for money or credit, nor can they be applied to past orders. A number of restrictions may apply to these codes: specific time periods, geographic regions, overlaps with other special offers, certain product ranges and specific terms of purchase. As a result:

    -Some products and countries may be excluded.

    -Promotional offers are valid for a limited time only and cannot be combined with other offers unless its terms of use state otherwise.

    -A promotional code may only be used once, unless its terms of use state otherwise.

    -Codes may be valid at both the e-shop and Camper stores if specifically indicated in the terms of use.

    -Promotional codes are not valid at franchises.

    The terms of validity will be explained in the details of the promotion.

  • Can I use a promotional code at any Camper store?

    Promotional codes may be valid at the Camper.com e-shop and in the actual stores owned and operated by Camper.

    If so, this will be specified in the information you received.

    If you have any questions, please Contact us

  • Mis ventajas

    ***Mis ventajas resp

  • ¿Como puedo darme de alta en Mi Cuenta desde una tienda fisica?

    ***¿Como puedo darme de alta en Mi Cuenta desde una tienda fisica? resp

  • ¿Como puedo darme de alta en Mi Cuenta en Camper.com?

    ***¿Como puedo darme de alta en Mi Cuenta en Camper.com? resp

  • ¿Puedo darme de alta si compro a traves del iPad de las tiendas fisicas?

    ***¿Puedo darme de alta si compro a traves del iPad de las tiendas fisicas? resp

  • ¿Como puedo acceder a Mi Cuenta?

  • ¿Tienes problemas para acceder a la cuenta?

  • ¿Has olvidado la contraseña?

  • ¿Como puedo cambiar la contraseña?

  • ¿Como debe ser la contraseña?

    ***¿Como debe ser la contraseña? resp

  • Gestion de tu perfil en Mi Cuenta

    ***Gestion de tu perfil en Mi Cuenta resp

  • ¿Como puedo modificar mis direcciones de envio?

    ***¿Como puedo modificar mis direcciones de envio? resp

  • ¿Como puedo dar de baja Mi Cuenta?

    ***¿Como puedo dar de baja Mi Cuenta? resp

  • ¿Puedo gestionar un pedido si he dado de baja Mi Cuenta?

  • ¿Necesito registrarme y crear una cuenta para realizar un pedido online?

  • What are cookies?

    Cookies are small text files that are stored on your hard disk. They do not take up much space and are automatically deleted when they expire.

    Some cookies expire when your browsing session ends, while others are stored for a limited time.

  • Why do we use cookies?

    There are several kinds of cookies. Some simply allow you to browse the website and view certain functions.

    We use cookies to ensure that using our website is an easy, pleasant experience for you and to get an idea of what we can improve.

  • What types of cookies do we use?

    Different kinds of cookies help users to browse the website and use its basic functions. For example, certain cookies allow you to add products to your bag.

    For more information, please see our Privacy Policy.

  • What if I don't like cookies?

    You can change your browser settings to delete cookies or prevent them being stored without your express consent.

    The Help section in your browser should contain information on how to change your cookies settings.

    Bear in mind that any restrictions may affect the website's ability to function properly and alter your user experience.

  • Our Commitment to Accessibility

    We at Camper are committed to accessibility, diversity, and inclusion and believe everyone should be able to shop online at Camper.com and access all of our websites and digital offerings. This accessibility webpage contains information about the standards and goals of the Camper websites as well as our other digital platforms in regard to current accessibility, ongoing programming to enhance accessibility, and future accessibility programming.

    How We Accomplish Our Goals

    We entrust our best efforts to work toward ensuring full and equal enjoyment of our goods, services, facilities, privileges, advantages, and accommodations provided through our digital asset platforms for all low vision and vision-impaired patrons. We are currently in the process of updating the Camper website to substantial compliance with the Web Content Accessibility Guidelines 2.0.

    We strive to make your online experience the best it can possibly be by listening to customers like you in order to identify areas that need improvement. We are always learning and will continue to work on improvements in performance, speed, and accessibility when looking toward the future of our digital platforms.

    Do you have any questions regarding accessibility at Camper.com?
    Get in touch with our Customer Service team by calling toll-free 877-562-0723 or send us a message at accessibility@camper.com

  • How We Accomplish Our Goals

    How We Accomplish Our Goals resp

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Customer service: 03.5412.1936 Monday to Friday 10 to 19 (GMT+9) Except bank holiday