To buy your Campers, you can:
-Shop online on our website.
-You can also buy our products over the phone; our customer service representatives will be happy to help you with whatever you need to complete your purchase. Contact us
-Visit one of our stores. Shop locator
We advise that Camper Eshop Australia does not accept over the phone payments at this time. We apologise for the inconvenience. Our website offers a safe and secure payment system and further details can be found in secure payment Contact us
If the model you want does not appear on the website, please contact our Customer Service Department and provide:
-Your full name and a contact telephone number.
-The reference number of the model you want (in 00000-000 format). If you don't know the number, provide as much information as possible: name of the line, colour, etc.
-The size you need.
We will do everything we can to find the model you want or one as similar as possible. Contact us
1. Make sure that the "shipping to" country is the same country where the order is to be delivered. If not, you can change it by going to the list of countries we ship to.
2. Choose the product/s you like, indicate the size and add them to your bag. You can select a maximum of 5 items. You can also see the products in your bag at any time.
3. When you are ready to complete your purchase, just go to the bag and click on Check out now.
4. Fill in the delivery and payment details on the form. To confirm, click on Submit order.
5. If the system validates your details, the order will be confirmed and you will see the purchase confirmation with your order number. This information is also sent to you by email.
Camper always tries to show shoe colours in a way that reflects their actual appearance. Even so, the perception of colours may vary depending on the lighting, the screen settings of your computer monitor or other factors beyond our control.
If you have any questions about one of our models, please Contact us
Depending on the country, our prices are listed in Euros, US Dollars, Canadian Dollars, Australian Dollars, Danish Kroner, Sterling Pounds, Turkish Lira, Mexican Pesos or Japanese Yens.
The prices shown are always the retail prices, with all applicable taxes included, except in Canada, the United States and Russia. In these countries, the tax is calculated once you select the state or region to which the order in your shopping bag will be sent.
Exchanges and returns
Walk, don't run. We give you 30 days to exchange or return your purchases.
More information at Return conditions
Efficient, friendly customer service
If you have a question, our customer service representatives will be glad to help you. Our representatives speak 9 different languages: Spanish, English, German, French, Italian, Portuguese, Turkish, Russian and Japanese.
You can contact them by email or by telephone.
If you have a question, Contact us
Payment protection and security
Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
We use the 3D Secure payment system, depending on the country and type of card.
More information at Secure payment
Trust seals and accreditations
Our website voluntarily complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.
At Camper.com we offer various payment methods, depending on the country.
Select a country to see which payment methods are available:
If you have any questions, please Contact us
In order to make online purchases as safe as possible, Camper uses a secure payment system: data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorised use of your card.
Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
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If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. The purchase amount will automatically be debited from your PayPal account. For more information about this payment service, visit www.paypal.com.
We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
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The Camper website uses continental European sizes. If you are not familiar with this system, you can use the following conversion chart to find the right size:
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If you have any questions, please Contact us
Camper does not make half sizes. If you have any questions about the sizing of a particular model, please Contact us
Shipping costs vary depending on the number and size of the chosen items and the country to which they are being shipped.
During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in the newsletters.
To see shipping options and costs, click here
Orders can be delivered to any address in any of the countries listed on our website, with the exception of addresses in remote or hard-to-reach locations.
We can also have your order shipped to one of our Camper stores (excluding franchises) in any country where this service is offered. See the Store List
Please remember that we do not dispatch orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a PO box as the shipping address.
Please provide a contact phone number for any problems that may arise at the time of delivery (wrong address, consignee not available at time of delivery, etc.).
Items purchased at Camper.com are normally shipped with DHL or UPS.
We do not dispatch orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a PO box as the shipping address.
If you need to arrange a pick-up location, you can send the item/s to one of our Camper stores in any country where this service is offered. Franchises are excluded, See the Store List
Estimated delivery times will vary depending on the shipping method used. Delivery times are approximate and are estimated according to the service schedule of the shipping companies we use.
If the shipping address is in a remote location, delivery time may be delayed by approximately 1 day.
Bear in mind that all delivery times are given in business days, counting from the date on which the order is shipped from our warehouse. Orders are shipped on weekdays (Monday to Friday, excluding holidays).
We do not make separate deliveries for a single order. If one of the products you have ordered is not in stock, we will wait until all the items are ready before shipping your order.
To see estimated delivery times, click here
At Camper.com we offer various delivery methods, depending on the country.
Select the country of delivery:
Remember that delivery times and shipping costs are approximate. At certain times we may waive the shipping costs. In such cases, this special offer will be advertised on the website or indicated when you add an item to the bag.
If you have any questions Contact us
The shipping process begins as soon as you place an order. You can keep track of it at all times by going to Your orders.
Shipping process:
1. Dispatching soon: we have not begun to prepare your order yet.
2. Shipment in progress: we are preparing your order to be dispatched today.
3. Dispatched: your order is already on its way. It will be there soon!
4. Delivered: You've got it! Time to enjoy your purchase.
Orders are dispatched on weekdays (Monday to Friday, excluding holidays) from:
RAFALOG PTY
Unit B, 19-23 Seville St.
Fairfield East, 2165
NSW
Orders placed before 13 pm CET are dispatched on the same day.
Yes. As soon as your purchase is completed, you can track your order by going to Your orders.
When your order is dispatched and leaves our warehouse, we will send you an email with the tracking number provided by the shipping company, so that you can contact them directly at any time to check up on the status of your order.
If you have any questions Contact us
Yes, you can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.
When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.
You will also be notified by email once your order has reached your selected Camper store.
If you have any questions Contact us
All of our shoes come with a 1-year guarantee against manufacturing defects.
The items offered on our website are selected from the Camper collection, with the same high standards of quality and guarantees that Camper offers on all its products.
Our Customer Service Department offers an after-sales service whose sole purpose is to find quick, efficient solutions to any problems you may have with our products.
If you have any questions Contact us
You can cancel your order at any time, provided it has not already been dispatched. Bear in mind that orders are dispatched on the next business day (Monday to Friday) after they are placed.
To cancel an order, go to Your orders and enter the order number and the email address provided when you placed it. The system will display the details of that order, and if the Cancel option is visible you can click on it to cancel the order. Once you have canceled the order, you will receive a confirmation by email. If this option is not visible on the screen, it means that your order has already been dispatched and cannot be canceled.
You can also contact our Customer Service Department to cancel an order. Contact us
If the order has already left our warehouse, it cannot be canceled, but you can return it once it has been delivered. You may return online orders to a Camper store within the same country of purchase or via the online returns policy.
If you are not satisfied with your purchase for any reason (size, colour, etc.), you have 30 days to exchange it.
For more information on exchanges, please go to the following links:
How can I exchange my shoes for a different size?
How can I exchange my shoes for a different model?
Before requesting an exchange, make sure that your order meets these Return conditions.
If you have any questions Contact us
If you made your purchase at a Camper store, the easiest thing is to visit a store in the same country where you bought the item/s.
Bear in mind that if you bought them at a Recamper store, you will need to go to that same store or any other Recamper store in the same country.
In any case, franchises are excluded.
See the Store List
If your purchase was made at Camper.com, you can process a return via the website or return the purchase to a Camper store within the same country of purchase. Click here for more information.
The e-shop does not accept returns from other stores.
If you have any questions Contact us
If you made your purchase at a Camper store, the easiest thing is to visit a store in the same country where you bought the item/s.
Bear in mind that if you bought them at a Recamper store, you will need to go to that same store or any other Recamper store in the same country.
In any case, franchises are excluded.
See the Store List
If your purchase was made at Camper.com, you can only process an exchange via the website. Click here for more information.
The e-shop does not accept returns from other stores.
If you have any questions Contact us
If you made your purchase at a Camper store, the easiest thing is to visit a store in the same country where you bought the item/s.
Bear in mind that if you bought them at a Recamper store, you will need to go to that same store or any other Recamper store in the same country.
In any case, franchises are excluded.
See the Store List
If your purchase was made at Camper.com, you can process an exchange via the website. Click here for more information.
Or you can return your purchase to a Camper store within the same country of the original purchase. Please note that Camper stores can ONLY process refunds for online purchases NOT exchanges.
The e-shop does not accept returns from other stores.
If you have any questions Contact us
At Camper, total customer satisfaction is our top priority.
If you believe that your shoes have a manufacturing defect, take them back to the store where you bought them, along with the purchase receipt. Our staff will check them for defects on the spot.
If you are unable to return to the store where you bought them, Contact us.
Remember that our shoes come with a 1-year guarantee against manufacturing defects.
Unfortunately, we do not have a shoe repair service.
If you think that your shoes have a manufacturing defect, please Contact us.
Remember that our shoes come with a 1-year guarantee against manufacturing defects.
If you return an online purchase via our website, we will examine the merchandise you returned and the reasons you have given for returning it.
Once we have determined that everything is in order, we will process your refund within 10 business days (Monday to Friday) from the date your return was received at our warehouse.
Funds will be refunded by the same payment method used to make the original purchase. It should hit your account 3 to 5 days after it is processed.
If you choose to return an online purchase via our website that was originally paid by wire transfer we will need you to provide your IBAN, SWIFT code or BIC number in order to process the refund.
If this is your case, please Contact us.
In general, an item can only be returned if it meets the following conditions:
-The item has not been used (applies to both exchanges and returns)
-Less than 30 days have passed since you received or acquired the item
-In the case of manufacturing defects, less than 1 year has passed since you received or acquired the item
Online returns:
In addition to meeting the requirements stated above, the item must be returned in the same conditions in which it was received. If you no longer have the original packaging, replace it with packaging of a similar size and capacity.
If all these conditions are met, Camper will refund the cost of your purchase less the original and return shipping costs. If you are returning an item because of its poor quality or a manufacturing defect attributable to Camper, we will reimburse you for the return shipping costs.
We will process your refund within 10 business days (Monday to Friday) after we receive the returned merchandise. Once it has been processed, the refund will be sent by the same method used to make the original payment.
The customer is responsible for paying all shipping charges. Camper will not accept COD shipments under any circumstances.
Only products purchased at Camper.com can be returned or exchanged via our website.
Any purchase made using a promotional code comes with all the usual Camper guarantees.
If you choose to return an item and ask for a refund, you will be refunded the applicable amount based on what you originally paid.
Camper is under no obligation to replace the promotional code used to purchase the returned item.
For items purchased during a special sale or promotion, exchanges and returns are only accepted for products with manufacturing defects.
In order to benefit from a special offer, you need to enter the promotional code during check-out.
In Your bag, you will see a field that says I have a promotional code on the right side of the screen. To use the promotional code, enter the code in this field and click on Apply.
If the code is valid, a message will appear confirming that it has been applied, and the terms and price of your purchase will be modified if applicable.
If you decide not to use it, you can delete it by clicking on Remove promotion.
If a code is not accepted, it may be because of one of the following reasons:
-You may have forgotten to click on "Apply" after entering the code in the field.
-The code you entered may be incomplete or contain an error.
In either case, if you have not yet submitted your order, go back to "Your bag", enter the code again and click on "Apply".
Remember that it is your responsibility to make sure the promotional code has been applied correctly before completing your purchase.
Promotional codes cannot be applied to orders that have already been placed.
-Your promotional code may have expired.
-Your code may be limited to certain products or purchases to be shipped to certain countries.
In these cases, check the expiry date in the information you received and review the details and terms of the promotion.
If you have any questions Contact us
Promotional codes cannot be exchanged for money or credit, nor can they be applied to past orders. A number of restrictions may apply to these codes: specific time periods, geographic regions, overlaps with other special offers, certain product ranges and specific terms of purchase. As a result:
-Some products and countries may be excluded.
-Promotional offers are valid for a limited time only and cannot be combined with other offers unless its terms of use state otherwise.
-A promotional code may only be used once, unless its terms of use state otherwise.
-Codes may be valid at both the e-shop and Camper stores if specifically indicated in the terms of use.
-Promotional codes are not valid at franchises.
The terms of validity will be explained in the details of the promotion.
Promotional codes may be valid at the Camper.com e-shop and in the actual stores owned and operated by Camper.
If so, this will be specified in the information you received.
If you have any questions, please Contact us
6-Month Extended Quality Guarantee
Just for registering, we'll add another 6 months to our standard 2-year quality guarantee for your orders.
10 More Days to Exchange or Return Your Purchases
Just for being registered, we'll give you an additional 10 days to exchange or return your purchases. That's on top of the standard 30 days we offer to our unregistered customers.
Forget About Receipts
If you make a purchase at one of our stores and register, you don't need a paper receipt. All you have to do to make an exchange or return at any store is identify yourself.
Plus, from the moment your purchase is confirmed, you will be able to download or print out the receipt from your account.
Fast, easy checkout
We save your shipping details to make the checkout process faster and easier.
My saved items
Save your products and Camper Yourself designs to access and share them whenever you want.
Order status, history and management
View your past purchases and track the status of active orders. You can also manage your returns.
Exclusive offers
As a member, you have access to exclusive promotional offers. To receive all the latest news and products, don't forget to subscribe to our newsletter.
Registering is free
Registering and creating an account is free, and you can do it while placing an order. Creating an account does not automatically sign you up for the newsletter. You will not receive emails unless you decide to subscribe.
Offline purchase
In order to register for My Account at a Camper store, you need to provide your email address during checkout.
Once the purchase has been confirmed, we'll send you an email with a link to a form where you can complete your registration by creating a password and your profile.
Remember that you will only start reaping the benefits and perks of membership after you complete the registration process.
Online purchase
In order to register online, you need to create an account during the online purchase process or via the My Account link on the home page, providing an email address and a password.
When you confirm your purchase or registration on My Account, we'll send you a confirmation email.
Online purchase at a Camper store using an iPad Yes, the process is the same as registering at Camper.com.
You can always access your account from Camper.com by entering the email and password you used to register.
You'll find the access link at the top of the web page and during the checkout process.
You can also sign in by clicking on here
If you're having trouble signing in to My Account, it may be because:
The email is incorrect:
Your email address must be entered in the following format: username@domain.com (or .net, .org, etc.). If you have more than one email account, make sure that you are using the right combination of email address and password for the account you're trying to access.
Also, if your device is programmed to automatically remember your email address, check that it is showing the right address.
The password is incorrect:
If you are sure that you typed your email address correctly, you may want to try resetting your password. Retrieve your password
Need more help? Click onContact us to contact us.
If you forgot your password
For security reasons we cannot provide your password, but we can help you to reset it.
Click on the Sign in link at the top of the home page.
Then click on Forgot your password?, enter your email address and click on Retrieve your password . We will send you an email asking you to set a new password.
The email confirming your new password may take a few minutes to reach your inbox. If you don't receive any confirmation message, check your spam folder.
Need more help? If you are unable to reset your password, click on Contact us to contact us.
If you want to change your current password
Sign in to My Account, go to My Profile and in the Personal data section click on Change password.
Set a new password and save the change. You'll receive an email confirming the change.
Need more help? If you are unable to reset your password, click on Contact us to contact us.
Passwords must contain at least 8 characters, whether letters or numbers
It's important to complete your My Account profile. This will make online shopping easier and help us tailor our communications to send the kind of information and offers that interest you.
To edit your profile, sign in to My Account at Camper.com, go to My Profile and make any changes you want.
Sign in to My Account, go to My Profile and click on the Shipping addresses section near the bottom of the page. Edit the address details and save changes. Bear in mind that changes will only be applied starting with your next purchase.
Sign in to My Account, go to My profile and click on the Delete my account option near the bottom of the page. Remember that if you deactivate your account, all of your information will be deleted, including saved items and current promotional offers.
Cookies are small text files that are stored on your hard disk. They do not take up much space and are automatically deleted when they expire.
Some cookies expire when your browsing session ends, while others are stored for a limited time.
There are several kinds of cookies. Some simply allow you to browse the website and view certain functions.
We use cookies to ensure that using our website is an easy, pleasant experience for you and to get an idea of what we can improve.
Different kinds of cookies help users to browse the website and use its basic functions. For example, certain cookies allow you to add products to your bag.
For more information, please see our Privacy Policy.
You can change your browser settings to delete cookies or prevent them being stored without your express consent.
The Help section in your browser should contain information on how to change your cookies settings.
Bear in mind that any restrictions may affect the website's ability to function properly and alter your user experience.
We at Camper are committed to accessibility, diversity, and inclusion and believe everyone should be able to shop online at Camper.com and access all of our websites and digital offerings. This accessibility webpage contains information about the standards and goals of the Camper websites as well as our other digital platforms in regard to current accessibility, ongoing programming to enhance accessibility, and future accessibility programming.
How We Accomplish Our Goals
We entrust our best efforts to work toward ensuring full and equal enjoyment of our goods, services, facilities, privileges, advantages, and accommodations provided through our digital asset platforms for all low vision and vision-impaired patrons. We are currently in the process of updating the Camper website to substantial compliance with the Web Content Accessibility Guidelines 2.0.
We strive to make your online experience the best it can possibly be by listening to customers like you in order to identify areas that need improvement. We are always learning and will continue to work on improvements in performance, speed, and accessibility when looking toward the future of our digital platforms.
Do you have any questions regarding accessibility at Camper.com?
Get in touch with our Customer Service team by calling toll-free 877-562-0723 or send us a message at accessibility@camper.com
How We Accomplish Our Goals resp
