Terms and conditions Camper E-shop (Australia)

SUMMARY

Deliveries

Dispatch times are as follows:

In stock: 24 to 72 hours.
Available in our central warehouses: 7 days. Usually dispatched within one week.
Items are dispatched Monday to Friday, excluding public holidays in Australia. The delivery time is between 1 and 5 working days after dispatch. We will use our best endeavours to meet stated time frames for delivery, however many factors (some of which are beyond our control) can affect these time frames and we cannot guarantee that they will always be met.
Deliveries are not made on Saturdays or Sundays or on public holidays in Australia. All items purchased from CAMPER are delivered using recognized international courier companies.

Returns and Exchanges

If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). This does not affect any rights (including any longer period to return goods) that you may have under the Australian Consumer Law.
The product must not have been used.
The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
Returns and exchanges must be made through our E-shop. You should return your items to:

If all of these conditions are met, Camper will refund the cost of the item(s), deducting the initial delivery costs. Initial delivery costs are also non-refundable for orders paid by Collect-on-Delivery. If the item is returned as a result of a manufacturing fault or quality issue for which Camper is responsible, we will refund the entire amount paid within 10 working days.

Postage costs must always be paid by the customer. Camper e-shop will not accept returned items if the postage costs are not covered by the customer.

Only products purchased via our camper eshop can be exchanged or returned.
Please return the items by ordinary registered Post to the following address:

Australia:
RAFALOG
11 Ferndell St
South Granville, NSW 2142

Cancellations

You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.
If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").
You may also contact our Customer Service email address at customercare@camper.com Customer Service Helpline on +61(02)61890019 to cancel your order, provided the order has not already been dispatched.

CONTENT

This website (shop.camper.com) is owned by CAMPER S.L. and operated by Niskala Pty Ltd. (hereinafter "CAMPER", "we", "our", "us"), a company incorporated under Australian law, with its registered office in Suite 209, 410 Elizabeth Street, Surry Hills, NSW 2010, Australia. ABN - 39098517401.

This website and related services are made available to you pursuant to the following Terms and Conditions ("T&Cs") and any other rules on our website. Please read these T&Cs carefully before placing any orders on this website. We recommend to keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not wish to agree to these T&Cs, please do not further access and /or use this website. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and the Privacy Policy of Camper and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website's services. We only accept orders from those over 18.

CAMPER reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.

Registration

To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects.

You are solely responsible for all activity which takes place in connection with your registration and you must keep your account password secure.

You must notify us immediately of any breach of security or unauthorised use of your account at the following e-mail address: customercare@camper.com. Although we will not be liable for your losses caused by any unauthorised use of your account, you may be liable for our losses or the losses of others due to such unauthorised use.

Should any of your registration information change, please notify us immediately at the following e-mail address: customercare@camper.com

You may also want to review our Privacy Policy. We may change registration requirements from time to time.

Eligibility to purchase

In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

By making an offer to purchase our products, you expressly authorize us to perform credit checks and, where CAMPER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.

Personal information

You agree and acknowledge that according to the Privacy Policy your personal information will be collected, held and used by Ruralmed, S.L. (CAMPER) for the purposes described in the Privacy Policy. Your personal information will also be collected, held and used by Niskala Pty Ltd. for the purposes of the processing and delivery of your order. You are entitled to have access to your records containing personal information and request a correction, deletion or addition to your personal information. You are entitled to enforce these rights before Ruralmed, S.L. or Niskala Pty Ltd. through the procedure described in the Privacy Policy .

Purchase conditions

Stock

The products shown on this website are only a selection of the CAMPER catalogue. This collection has been especially chosen for the CAMPER E-shop. The availability of our products is in real time, meaning that it is possible that selected products may not be in stock. The CAMPER E-shop does not accept any responsibility for any lack of stock of any of the models displayed.

Please note that our products change every season.

Please note that items in your shopping cart are not reserved and may be purchased by another customer.

How to buy

CAMPER uses the following purchase procedure:

The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website.

The shopping cart will include the reference number of the selected item(s), the name, size and price (including GST, where applicable).

If you continue the purchase procedure, we will show you a summary identifying the item(s) to be purchased, the total price (including GST and shipment costs) and the delivery details and if you agree, you must then accept the order by clicking on the "Accept Purchase" button.

After selecting the item(s), you have to fill in an order form. This order form will request personal information and payment information for the purpose of processing the order(s). Please remember that all information fields must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.

Order Confirmation

Once you have made your choice and your order has been placed, you will receive an e-mail message from CAMPER confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including GST and shipment costs where applicable) and the delivery details.

If you made an error when placing your order, please contact our Customer Service email address at customercare@camper.com our Customer Service Helpline on +61(02)61890019, and we will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting your order, you can edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping cart.

If you don't receive an order confirmation, please contact our Customer Service e-mail address at customercare@camper.com.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction..

Pricing policy

Prices shown on this website are in Australian Dollars and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. Order that are designated for shipment to countries outside Australia may be subject to taxes, customs duties and fees levied at the destination country ("Import Fees"). If your order is designated for shipment to New Zealand, you are solely responsible for any Import Fees charged by any New Zealand authorities in connection with that shipment even if the items ordered are returned or exchanged for a different size or model. CAMPER reserves the right to modify its retail prices at any time, except for orders that already have been made.

Payment methods and security

We accept orders at any time, 24 hours a day, every day of the week.

CAMPER will only accept payments made by using credit or debit cards and Paypal as shown on the payment page. No other form of payment will be accepted.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or delays authorisation of payments to CAMPER, we will not be liable for or accept any responsibility for any delay or non-delivery of merchandise.

We take all reasonable care to make this website secure. In order to ensure secure payment transactions, CAMPER uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.

Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure.

CAMPER reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.

Purchase limit

Customers wishing to buy more than 5 pairs of shoes must contact the Customer Service Department of CAMPER E-shop at customercare@camper.com or our Customer Service Helpline on +61(02)61890019 where they will be given detailed information about purchasing options.

Purchase guarantee

We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment located in Australia.

The items offered through this website are a selection of products from the CAMPER collection and meet the same requirements in terms of quality and guarantees as those sold through CAMPER stores.

Each product is accompanied by the following details:

Name of the model
Image of the model
Sizes
Material and Price in Australian Dollars

CAMPER aims to display the colors of its shoes as closely as possible to the actual color. However, the color of the shoes may be subject to variations depending on the quality of the monitor of your computer. For this reason, CAMPER cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.

Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest. Our shoes are guaranteed against manufacturing defects for 1 year, starting as from the day of purchase. This guarantee does not affect or limit your statutory guarantees (see below for further information on your statutory guarantees).

Deliveries and insurance

CAMPER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. All orders are delivered by international courier companies.

Dispatch times are as follows:

In stock: 24 to 72 hours.
Available in our central warehouses: 7 days. Usually dispatched within one week.
Items are dispatched Monday to Friday, excluding public holidays in Australia. The delivery time is between 1 and 5 working days after dispatch. We will use our best endeavours to meet stated time frames for delivery, however many factors (some of them are out of our control) can affect these time frames and we cannot guarantee they will always be met.

Deliveries will be made to any usual place of residence or place of employment located in Australia.

All deliveries must be signed for on receipt. Once the items have been signed for, they are the responsibility of the consumer. We do not deliver items to PO boxes.

Deliveries are not made on Saturdays or Sundays or on public holidays in Australia. All items purchased from CAMPER are delivered using recognized international courier companies.

In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.

Once your order has left our warehouse, you will be sent an e-mail providing you with the parcel tracking number assigned by the courier company responsible for delivering your item(s). You will be then able to track your order. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before we ship them, as we do not make partial deliveries.

All items delivered by CAMPER remain our property until CAMPER has received your payment.

Cancellation of orders

You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").

To cancel an order before it is sent, enter the section "Your Orders" and enter the order number and e-mail address used. The system will show the order details and if the "Cancel" option is shown, you may click on it to cancel the order. If this option is not shown, it means that your order has already left our warehouse and cannot be cancelled; however, you may return your order once it has been received, subject to the conditions for Returns.

You may also contact our Customer Service e-mail address at customercare@camper.com or our Customer Service Helpline on +61(02)61890019 to cancel your order, provided the order has not already been dispatched.

Returns and exchanges

If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s).This does not affect any rights you may have under the Australian Consumer Law, as described in further detail under the "Your Statutory Guarantees - Refunds" section below. In particular, there is no set time limit where there is a breach of your statutory guarantees under the Australian Consumer Law. In those circumstances, you will have a reasonable period of time after purchase to return the goods.

In order to return or exchange an order, you must check that it meets the following criteria:

the product must not have been used.
the product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
the product must be delivered to our offices (see address below) within 30 days of receipt of your order.

CAMPER does not allow exchanges in the CAMPER stores or multi-brand stores selling CAMPER products. Furthermore, CAMPER does also not permit the return of items to the online store that have been purchased in CAMPER stores or any multi-brand store that sells CAMPER shoes.

When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address below.

Returns and exchanges must be made through our E-shop. You should return your items to:

Returns

To request the return of an item, please follow the following steps:

Enter the "Your Orders" section and enter the order number and e-mail address used.
The system will show you the details of the order and the return option. Click on this option and indicate the models you wish to return.

Once we have received the item(s) and checked that it/they comply with the requirements as detailed above, CAMPER will refund the price (but excluding Import Fees for New Zealand customers) you paid for the item(s) within 30 working days. Direct costs of returning the item(s), will be paid by you except in the case of manufacturing default or quality issue where CAMPER is responsible for the costs of returning the item(s). This does not affect any rights you may have under the Australian Consumer Law, as described in further detail under the "Your Statutory Guarantees-Refunds" section below.

If the item is returned as a result of a manufacturing default or quality issue for which CAMPER is responsible, and a refund is to be provided or a replacement (as described further in "Your Statutory Guarantees" section below) we will refund the entire amount (but excluding Import Fees for New Zealand customers) paid within 10 working days. We are not responsible for a refund of Import Fees for all New Zealand customers. New Zealand customers must contact New Zealand authorities for a refund of Import Fees.

Refunds will be issued using the payment method used for the purchase.

Subject to your statutory guarantees outlined below, we will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

Exchange

In order to request a change of size or model, please follow the following steps:

Enter the "Your Orders" section and enter the order number and e-mail address used.
The system will show you the details of the order and the change option. Click on this option, indicate the model(s) you wish to change, and select the reason why you want to change.

In the case of exchanges, the purchaser is responsible for all delivery and collection costs. New Zealand customers are also responsable for Import Fees.

Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase, free of charge for the customer. However, you are solely responsable for for any Import Fees if your order is designated for shipment to New Zealand.

Your Statutory Guarantees - Refunds

The Australian Consumer Law which is Schedule 2 of the Competition and Consumer Act 2010 (Cth) provides certain statutory guarantees which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Nothing in this Agreement affects or limits your rights under the Australian Consumer Law or similar legislation applying in Australia regarding statutory guarantees.

You will be entitled (at your election) to a full refund (but excluding Import Fees for New Zealand customers) or replacement (provided that a replacement is available in stock) if the goods:

are faulty, or become faulty within a reasonable period of time after purchase;
are unsafe;
are unfit for a disclosed purpose that was made known to the supplier and they cannot, easily and within a reasonable time, be remedied to make them fit for such a purpose;
are significantly different from the sample or description;
are of unacceptable quality, or
would otherwise be treated as a 'major failure' under the Australian Consumer Law.

Where an issue with the goods would not be treated as a 'major failure' under the Australian Consumer Law, we will (at our election and upon return of the goods by you to us in accordance with the process outlined above):

replace the goods; or
provide a full refund including the delivery fee (but excluding Import Fees for New Zealand customers).

Replacement products are subject to the same statutory guarantees as the original.

Your right to return faulty goods under the Australian Consumer Law (whether for major failures or otherwise) extends for a reasonable period of time after purchase, and there is no set time limit within which a buyer can return faulty goods. This means that the 30 day return limit described under the 'Returns and Exchanges' section above is not applicable where a statutory guarantee under the Australian Consumer Law applies.

After-sales service

Our Customer Service Department has an after-sales service on customercare@camper.com to help solve any problem related to our items or deliveries, offering customers a fast and efficient response.

Contact

If you have any queries, doubts, claims or suggestions about your order or purchasing on our E-shop, you may send us an e-mail to: customercare@camper.com or contact us by telephone: +61(02)61890019

Intellectual Property Rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of CAMPER or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.

Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including CAMPER's software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the Content only as expressly authorized by CAMPER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.

Content

In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, CAMPER does not guarantee that the Content on this website is up-to-date, complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, CAMPER does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, CAMPER reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Your activity

You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.

Hyperlinks

We may include hyperlinks on this website to other websites or resources operated by third parties other than CAMPER, including advertisers. CAMPER has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Limits on our liability

In no event shall CAMPER be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

The clause above does not exclude or limit the liability of CAMPER for anything for which liability cannot be excluded by or limited by law or statute in Australia (including the Australian Consumer Law).

Compensation

At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.

Relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CAMPER as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of CAMPER and we shall not be liable for any representation, act, or omission on your part.

No waiver

If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.

Governing law

These T&Cs shall be governed by and construed in accordance with the laws applicable in Australia. You submit the nin-exclusive jurisdiction of the courts exercising jurisdiction in Australia.